Problem with content library

Hi Kavya,

I'd start by enabling the network endpoints and ports listed here.

If you're still seeing that error when accessing content library assets, let's have you work directly with our Support Team to dig a bit deeper into your setup! 

Hi Ashley,

I am facing the same issue. How do i get this resolved?

Hi Nidhi!

I would recommend allowlist all of the websites listed here to access all of the features in Articulate 360. However, for fonts, graphics, and icon assets, the article lists these websites specifically: 

• .googleapis.com

• .gstatic.com

• .typekit.net

• .typography.com

How do you whitelist websites???

Hi Lucia

I googled and this KB article may help you depending which browser you are using.

We are also having trouble accessing content, and we gave our IT department the list of network endpoints and ports to whitelist. They say they can't even get to articulateusercontent.com - has anyone else had that issue?

Hi Mary,

Thanks for reaching out, and great call to open a case! I see that my teammate, Jose, has been in touch with your IT team and have figured out the reason why you've been having trouble accessing.

Hopefully they're able to figure out a solution to access the content!