10 Replies
Christine Hendrickson

Welcome to E-Learning Heroes, Louise!

Are you applying this option to a text box, a shape, caption, etc.?

Does the size change only after you've published, or does the same thing happen when you're previewing the course?

Can you provide some screenshots, or possibly the .STORY file? I'd be happy to take a look.

Thanks!

Christine

Annie Jean

Hi Louise,

Could you first look at your zoom and make sure your are editing text at 100 %. It is a known issue and working at 100 % often prevent you from some frustrations.

Essaie de travailler avec le zoom à 100 % quand tu édites des zones de texte. C'est une problème connu mais en travaillant à 100 % ça empêche bien des frustrations (mots pas beaux)!

Bonne journée!

Have a nice day!

Annie

Christine Hendrickson

Google translate tells me she is using 100% zoom :)

Thank you very much for the screenshots, Louise.

The first thing I would check is the DPI setting on your machine. Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI:

http://articulate.com/support/kb_article.php?product=st1&id=wrq3kowg4jww

If the problem continues, it may be related to the following issue:

If you're using OpenType (OTF) fonts in Articulate Storyline, you may find that text doesn't look right when you preview or publish. Storyline supports OpenType fonts. However, a Microsoft Windows update released December 11, 2012 prevents OpenType fonts from rendering properly.
We provided a programmatic workaround for this issue in Update 2 for Storyline. Please review the following article for more information:
Let me know if this helps!
Thanks,
Christine
Christine Hendrickson

Hi Louise,

Thanks for getting back to me. I understand if you're not comfortable with uninstalling it. Can you confirm whether or not that update is in fact installed, however? If it is, please know that Microsoft has confirmed this issue. 

If you have an IT department, you could always request their assistance with it. 

If you'd like, you're also welcome to share the .STORY file with me. I'd be happy to take a look, publish and upload it, and share it with you. If the issue isn't system-specific or related to that update, we should be able to see the text properly. If it's a problem with the file, we'll see the same results.

Thanks again!

Christine

Christine Hendrickson

Hi Louise,

I'm afraid if it's installed, that's probably the issue. However, I'd still be happy to publish it and test it for you.

I totally understand if you want to keep the file private. If you'd like, you're welcome to submit the file in a support case. Just request my attention in the case details, so the case can be assigned to me.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Thanks again, Louise :)

Christine