To enlarge the player size, we deselected the previous, next and submit buttons and added chevrons for slide navigation controls. Everything works correctly except quizzing slides that have hotspots. After selecting a correct or incorrect hotspot, the feedback is always incorrect.
Hi, Roger -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you are testing the course in the intended environment or where it will ultimately be accessed by your learners to see if you encounter the same behavior there?
Hi, Christie -- Thanks for responding to our issue. We publish out courses to an LMS and tested the course on, and not on the LMS. The results are the same. If I publish the course, and use the submit button, then select the correct hotspot, the feedback is "correct". If I publish the course, and use the chevron, then select the correct hotspot, the feedback is "incorrect". This only occurs with the hotspot quiz slide. All other quiz slides function correctly. Thanks again for looking into this issue.
Sure thing, Roger! Perhaps if you were able to share your file, we could get a better idea of where the issue is taking place, and if you'd like to share for private review, here is the form you would need to send that along.
Hi, Roger -- I just wanted to touch base and let you know that your case #00846181 has been received! I will take a look and will be in touch shortly. Your patience is appreciated!
This is probably because on hostspot slides with custom navigation or custom Submit buttons, clicking any of these elements will regsister as the last click in the hotspot interaction and will always be wrong. To avoid that, you need to put these items on a layer.
6 Replies
Hi, Roger -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you are testing the course in the intended environment or where it will ultimately be accessed by your learners to see if you encounter the same behavior there?
Hi, Christie -- Thanks for responding to our issue. We publish out courses to an LMS and tested the course on, and not on the LMS. The results are the same. If I publish the course, and use the submit button, then select the correct hotspot, the feedback is "correct". If I publish the course, and use the chevron, then select the correct hotspot, the feedback is "incorrect". This only occurs with the hotspot quiz slide. All other quiz slides function correctly. Thanks again for looking into this issue.
Sure thing, Roger! Perhaps if you were able to share your file, we could get a better idea of where the issue is taking place, and if you'd like to share for private review, here is the form you would need to send that along.
Hi, Roger -- I just wanted to touch base and let you know that your case #00846181 has been received! I will take a look and will be in touch shortly. Your patience is appreciated!
This is probably because on hostspot slides with custom navigation or custom Submit buttons, clicking any of these elements will regsister as the last click in the hotspot interaction and will always be wrong. To avoid that, you need to put these items on a layer.
That solved the issue. Thanks!
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