Problem with Publishing
Jun 20, 2017
We have a serious problem with publishing some of our courses. Initially we had 2 courses (let's call them A and B) in English and we developed them with a help from a certain company - we provided the content. So later on we translated the courses to Spanish and French and the content was after that updated. Now, I can publish both English A and B courses but the Spanish and French can't be published. All the courses have the same look and feel so i assume that English version was used to put together the Spanish and French version of both courses.
Storyline starts publishing OK but I can see that it's consuming more and more RAM, almost 3GB; my PC has 16GB and I closed all the other programs. When it cams near the end of publishing it stops.
Few months ago I uploaded the files to Articulate and I was told that Master Slides are corrupt but I can see no evidence of that. Any ideas?
I'm attaching the error report created by Storyline (we're using the latest build of version 2), and the screen shot of the error.
Help anybody!
10 Replies
Hello Dejan,
Sorry to hear that you've run into an issue publishing.
Thanks for letting us know that you worked with support on this issue previously (01077063).
Did you recreate the master slides and layouts as was suggested to you by Ryan and now you are having a new issue or is this the same issue that you worked with Ryan on?
Corruption isn't really something we can 'see' a lot of the time, but looks like Ryan confirmed based on the behavior he saw when working with and publishing your courses.
I concur with Leslie; corruptions can be the sort of thing that affect only certain activities. For example not your ability to look at (and maybe even change) a slide, but the corruption is in a position to affect publishing.
Frequently importing all the slides into a new project will fix subtle corruption problems.
Thank you for your answers.
I tried importing entire course to a new file but it didn't work out.
Now I started importing module by module and I discovered that all is well until Module 2 slide 16. If I import slide 16 (which uses the same layout slide as previous 15 slides) I can't publish. Without slide 16 I can publish the course.
Now I'll try to recreate slide 16 and see if that resolves the issue. I can preview the slide 16 just fine and it looks OK.
Any idea why one slide can prevent publishing? Any useful information from error file?
Hi Dejan,
I'd look to the items or elements on that particular slide. Videos, images, other assets that you've added from a non-local source? File (even slide) corruption is tricky to track down - but rebuilding it from scratch is the best method to ensure it's going to work correctly going forward.
Hi Ashley,
That particular slide has a quiz (like many others) and no external files or graphics added. I recreated it and I can publish with 3 scenes. Apparently, there are more corrupt slides but it's so difficult to find them.
BTW, I didn't create those Storyline files, I just inherited the mess ;)
Hi Dejan,
Ah, well inheriting the mess means the corruption likely occurred before you even got them! Some common causes are not adhering to the best practices here. Especially when it comes to sharing project files and working off a non-local drive.
Let me know if you need any other help!
Now I really hit the wall and it's becoming beyond frustrating. I started importing slides to a new file and I test publishing all the time. So far I had to recreate a few slides, it was slow progress but steady. Now I reached a point in the middle of the 4th scene (out of 6 scenes) where I can publish a course until slide 16. If I add two more slides (empty ones, that use the same master slide for scene 4) I can't publish the course!
What could possibly be wrong with empty slide based on previously used layout? Isn't there anything in the error log I sent that can give you guys a hint what is preventing me from publishing the course?
Hi Dejan,
The original error report from Storyline crashing showed a lot of high memory usage and Ryan noted that something was off within the slide masters that could be contributing to the crashing and errors.
Corruption of a slide master or an entire file is hard to pin down, and since this file came from another colleague it's even harder to know if they adhered to all the best practices outlined here.
Have you tried rebuilding the master? Or adding in slides that don't reference that master?
Hi,
Storyline publish issue.
We have created the entire course in the older version 3.25.18088, And text breaking issue, appears during publish from the current version.
We need to know how to publish the old version course in to updated version?
Hi Navcon,
Thanks for reaching out! To answer your question:
We need to know how to publish the old version of a course into an updated version?
Simply upgrade Storyline 360 to the latest version, and open your .story file to re-publish your course!
Though I'm curious about what issue you're facing with the text "breaking." Can you share some more details, or even a screenshot of what you're experiencing so we may be able to help troubleshoot?
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