Everytime I record a scene my computer either freezes up or the conent never loads. All I see is the 100% saving status bar. This happened again yesterday, I recorded audio and my screen at 11am and it was still loading at 5pm. This video was only 5 minutes long. I do not have much time to develop this course, therefore I need to figure out how to fix the isssue. I have already contacted my IT department and they said everything was fine on my computer and I have one of the fastest computers provided to employees.
It sounds like you may want to run through this troubleshooting article to see if it helps. Otherwise, we'd be happy to take a closer look at what's going on. Please submit a case, including your .story file, using this link so our support team can assist you further:
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Hi Stella,
It sounds like you may want to run through this troubleshooting article to see if it helps. Otherwise, we'd be happy to take a closer look at what's going on. Please submit a case, including your .story file, using this link so our support team can assist you further:
Thanks!
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