problem with the Setting the Language to Hebrew - storyline 2

Dear all,

I tried to setup the Player of storyline 2 to Hebrew language.

As a new comer to this community sorry for my silly question...

When I check the box of “Text is read from: “Right to Left”

It doesn’t accept it and the circle is running without stopping.

Changing the side of text reading from: “Left to Right” it is OK

But all the titles in Hebrew became readable as a “mirror” or reverse seeing.

Any suggestion please

Thanks

Dudi

 

15 Replies
Ashley Terwilliger

Hi Dudi,

Welcome to the community! There are no silly questions here, so ask away! 

I am not seeing the same behavior when trying to change my player language, so first I'll want to confirm that you're working on local project files as described here and that you're using the newest update of Storyline 2, update 2.  If the behavior persists, can you also look at conducting the repair detailed here. 

Brent deMoville

I just did a quick test and it also worked correctly on my computer.  However, the first time I tried to change the player settings I did not give it time to finish loading the sample view and Storyline 2 crashed.  With the second attempt, I waited for the screen to display before I changed the right to left setting and it worked as expected.

David Cohen

Hi Brent,
Thanks for your prompt reply and support.
On my computer it doesn't work properly same problem.
I install a new version and the same problem has repeated.
I install the trail version on my laptop at home and its works fine...
I don't know what is the difference between these two computers.
Thanks
Dudi

David Cohen
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David Cohen

Hi Ashley,
Thanks for your prompt reply and support.
On my computer at the office it doesn't work properly same problem.
I installed a new version of Storyline 2 and the same problem has repeated.
I installed the trail version on my laptop at home and its works fine...
I don't know what is the difference between these two computers.
Thanks
Dudi

David Cohen
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david.cohen@elbitsystems.com

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Ashley Terwilliger

Hi David,

Thanks for testing that out further. Can you look into conducting the repair of Storyline 2 detailed here on your work computer? Please also confirm that you're working locally while on your office computer. 

I also wanted to let you know that when you reply via email your signature is included in the reply here. You can edit the post if you'd like to remove that information. 

David Cohen

Dear Ashley,
Thanks again for your prompt reply and your valuable suggestion to resolved the Hebrew right to left Problem.
First for all I'm using the software locally on my computer (Hard Disk- C).
I have read the article that you recommended as refer to WIN-7 OS.
The Articulate Storyline program has been uninstalled again - and the same problem is continued.
Since I'm working in organization that has strictly rules of IT security, I can't install any software as administrator.
I can't download or install the MS.NET framework 4, neither the Adobe Flash Player....
If this two simple software will resolve my problem, I will have to submit a formal request from our IT software support desk help, hope that they will confirm my request.
Thanks again and I will inform you as soon as any news regarding this matter will show up.
Regards,
David

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Ashley Terwilliger

Thanks David for the update - and I think at this point, you'll want to work with your IT team to ensure that Storyline is installed as an administrator, that the ms.net framework and Flash player are also installed correctly as well.

Please let us know if after going through those steps if you're still having difficulty. If so, I may suggest that you work directly with our support team. 

David Cohen

Dear Ashley,
I have managed to get from our IT support team the installation of the latest version of MS.Net framework and Flash player on my computer.
Of course I restart my computer just in case and unfortunately the same problem has shown up.
I think that as you recommended I will get some help from your support team through the link that was embedded in your e-mail.
Thanks again for your kind support.
Yours
David

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David Cohen

Hi Ashley,

The Case #00444316 was opened via Articulate Web site.

I have done all software installation \ updated as requested.

Unfortunately I had to inform them that the same problem still exists.

Please find attached the file that I have sent to Articulate team

Looking for other suggestion or advice.

David

 

David Cohen

Hi Ashley,

I’m glad to inform you that the Hebrew Right to Left feature is  working fine.

I just uninstalled the Adobe Flash player (version 15) and re-installed it again.

Thank you so much for your valuable assistance to help me in this matter.

Obviously you can refer to this issue as resolved and close the case which was opened on Articulate Web site support.

Have a great day

David

 

David Cohen

Dear all,

May I wish you and your loved ones a blessed Merry Christmas and best of luck for the coming New Year 2015!
With warm regards
David

David Cohen
Customers Training Programs Manager
New Business and Marketing Division
Elbit System Electro-optics -Elop

Office: +972-8-9307726
Mobile: +972-54-9994726
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E-mail: david.cohen@elbitsystems.com