I am having a problem launching the Storyline Mobile Player when trying to access a Storyline 2 file from either Chrome or Firefox, although using Opera seems to work fine.
Chrome says it cannot open the web page - Firefox says it cannot find the app.
I have the same problem from a Hudl Android tablet.
The phone is on Lollipop and the tablet on Kit-Kat.
Its strange, because it will launch OK if I explicitly point at the story_html5.html file, but not if I point at story.html in the browser.
Should I have to do this? I thought the idea was you pointed to story.html and then the user would be re-directed to the mobile version or the player would be launched.
You shouldn't have to point to the story_html5.html file, as you mentioned the story.html file should do that automatically. Are you able to share your test file or link here with us and we can test it out under a few different devices?
5 Replies
Hi John,
Those are supported Android options as you'll see detailed here. Did you double check that the file was published for HTML5 and the mobile player?
Did Opera open the mobile player?
For what it's worth, I have a Samsung Galaxy S5 and the Player App works on that device.
Thanks Michael - I also have a Samsung Galaxy with Android 4.1 that works normally.
Hi there
Its strange, because it will launch OK if I explicitly point at the story_html5.html file, but not if I point at story.html in the browser.
Should I have to do this? I thought the idea was you pointed to story.html and then the user would be re-directed to the mobile version or the player would be launched.
iPad is working fine.
Thanks for your help.
Hi John,
You shouldn't have to point to the story_html5.html file, as you mentioned the story.html file should do that automatically. Are you able to share your test file or link here with us and we can test it out under a few different devices?
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