Problems with CC in youtube video as a web object

I am using Storyline 2, I have several youtube vidoes embedded as web objects in my presentations. I added cc_load_policy=1 into the url correctly and the closed captioning was working correctly not to long ago. I went to check my presentations, and now CC is not working at all a CC button isn't even showing up in the embedded video. I checked the videos on youtube and they still have closed captioning. 

15 Replies
Crystal Horn

Hi there, Daniel and Dan.

We've run into an issue where using the cc_load_policy=1 attribute wasn't consistently working for embedded YouTube videos.  The YouTube video will show captions from the original URL, but using the embed code is removing the CC button.

It appears to be a YouTube problem that has surfaced, but our team is working to confirm that.

I'll keep this thread updated as we get more information.

Crystal Horn

Just to confirm what you discovered, Dan:  Looks like the issue is fixed!

Some magic must have happened overnight, because all of our test files with cc_load_policy and the embed URL are now showing captions as well.

Thanks, Dan, for mentioning that it was working-- your comment spurned me to try testing again today.

❤️ this community!

Theresa Halverson

Thank you for this. Can you help me out with how the embed code should look? Using the example in the URL you sent:

https://player.vimeo.com/video/76979871?embedparameter=value

Here are the texttrack codes: Examples: "en", "en-US", "en.captions", "en.subtitles"

This is beyond my pay grade but my customer would like me to figure this out if it's possible. Thank you so much!