Publishing to Video and Closed Captioning or Subtitles

I am trying to set the Player.DisplayCaptions variable to true when the timeline starts. Unfortunately, it doesn't work for me and the video is without CCs.

Can anyone help me with this one? 

Hi Jakub!

I see that you've reached out to our Support Engineers in a support case! That was a great call!

Keep us posted if you have any additional questions.

Hi, 

I'm kind of having the same issue. Does anyone know how to publish as video with CC? Thanks. 

Hi Jessie,

Thank you for reaching out! 

By default, the closed captions added in the story file are not included when choosing to Publish to Video. We do have an open feature request for this functionality, and I will be sure to include this thread on our report! 

In the meantime, Michael's workaround to create a trigger that sets the Player.Display.Captions to True should help. I hope that others in the community can share what has worked for them as well! 

I cant seem to find how/where to create trigger for Player.Display.Captions. Is this on the triggers for the course or in Player? 

That doesn't seem to work.  I have published several times - and subtitles are not visible.

Hi Matt and Signature Learning!

Here' a quick tutorial explaining how display captions by default using a trigger and variable. Here's the link!

Please let me know if you have any questions!

Hum, I tried that and it seems not to work. I am attaching my file. What am I doing wrong? To be honest, I assumed it could not be done, but this should be an added feature when exporting a Storyline file as video.

The tutorial makes an assumption that the closed captioning is to be used on embedded videos rather than captioning for the video output of the storyline file itself. This is the same assumption made by PowerPoint support who also show how to add closed captioning for embedded videos in PPT. The thing is, we want our viewers to have closed captioning accessible for the entire story, regardless of output type. We also need to ability to edit the captioning and timing as necessary. 

Hi Liz and Christina!

Thanks for sharing that! I apologize as I was focused on the triggers for the closed captioning. 

Closed captioning is not included when publishing to video. I understand that you have a need for this feature in your projects. I'll share these additional comments with our product team. We'll keep up updated when we have more information on this feature!

it would be great if this feature could be added please.  Closed captioning  really important to have in the video output as that's the only  format I can get to work in Adobe Connect so far... unless someone has a workaround?

Any update on where CC is in the development queue? I've seen a huge shift with all the WFH of people wanting to be able to watch without sound.

I was wondering also if this issue has been fixed by Articulate. I need to be able to publish to video but becuase of 508 requirements, I need the CC to be visible. I got message recently from Articulate that there we 508 features added--I hope this is one of them!

Hello, Ron!

We don't have an update to share about this feature at this time, but you'll get an update as soon as there's more to share since you're now subscribed to this discussion.

Thank you for checking in!

Hi Katie,

Can you also please notify me when CC is available when publishing a video from Storyline 360? Thank you.

You got it, Glenn. By replying here, you should now be subscribed to any updates we share here.

Welcome to E-Learning Heroes!

Hi Leslie,

I would also like to be kept updated. 

To meet regulations here, the closed captioning needs to show for the entire video.

My work around is that I import the Storyline video into Camtasia and then re-add the closed captions there. It is a lot of extra work (since I already did it in Storyline). Plus Storyline cc are much easier to work with, so I would rather just export a video that already includes them.

Thanks

I would also like to know.  I work for an American institution that expects captioning.

Hi Articulate staff,
I belong to those who have been waiting a long time for a solution as well and I need to know if, or when, I can expect the problem to be fixed. Is the issue a difficult technical problem for your colleagues to fix or has Articulate taken a strategic decision (for some reason) not including closed captions when clients publish for video? Your answer is much appreciated.

Hey,

This thread has been ongoing for two years and wondering if there was any update on how to include close captioning when publishing as a video file.

Is there any update on when this feature can be expected?

Thanks

Hello Claire,

Thanks for following up!  We're making a plan to add this feature to Storyline 360, but at the moment, I don't have an exact timeline to give you.  As soon as we have more to share, you'll be in the know now that you're subscribed to this thread!

Hi Becca,
Is the issue a difficult technical problem for your colleagues to fix or has Articulate taken a strategic decision (for some reason) not including closed captions when clients publish for video? (The reason I am asking is because it has been an unsolved issue for such a long time and target date can still not be announced.)
//Martin

Hi Martin,

When publishing for video, closed captions are not included since there are no player elements included.

As Becca mentioned above, this is a feature request that is open with our team. You can see which Articulate 360 features we’re working on next via this link:

Articulate 360 Feature Roadmap

I wanted to share some information about how we manage these feature requests, which may be helpful.