Publishing to Video and Closed Captioning or Subtitles

I am publishing a series of videos using Storyline 360 and I have been asked to have closed captioning on the videos.  I was able to take from my notes section and add captioning to each slide and when I play the slides I can click on the CC icon to view the words, however, when I publish the course as a video the closed captioning does NOT appear on the screen.

How do I publish a complete course as a video and have closed captioning play on the video?

12 Replies
Vincent Scoma

Hi Jessie,

Thank you for reaching out! 

By default, the closed captions added in the story file are not included when choosing to Publish to Video. We do have an open feature request for this functionality, and I will be sure to include this thread on our report! 

In the meantime, Michael's workaround to create a trigger that sets the Player.Display.Captions to True should help. I hope that others in the community can share what has worked for them as well! 

Christina Bayma

The tutorial makes an assumption that the closed captioning is to be used on embedded videos rather than captioning for the video output of the storyline file itself. This is the same assumption made by PowerPoint support who also show how to add closed captioning for embedded videos in PPT. The thing is, we want our viewers to have closed captioning accessible for the entire story, regardless of output type. We also need to ability to edit the captioning and timing as necessary. 

Lauren Connelly

Hi Liz and Christina!

Thanks for sharing that! I apologize as I was focused on the triggers for the closed captioning. 

Closed captioning is not included when publishing to video. I understand that you have a need for this feature in your projects. I'll share these additional comments with our product team. We'll keep up updated when we have more information on this feature!