Publishing to Video and Closed Captioning or Subtitles

Aug 22, 2018

I am publishing a series of videos using Storyline 360 and I have been asked to have closed captioning on the videos.  I was able to take from my notes section and add captioning to each slide and when I play the slides I can click on the CC icon to view the words, however, when I publish the course as a video the closed captioning does NOT appear on the screen.

How do I publish a complete course as a video and have closed captioning play on the video?

Pinned Reply
Kelly Auner

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

One new feature we’ve included:

Boost video accessibility by including closed captions when publishing projects as MP4 video files.

To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

58 Replies
Vincent Scoma

Hi Jessie,

Thank you for reaching out! 

By default, the closed captions added in the story file are not included when choosing to Publish to Video. We do have an open feature request for this functionality, and I will be sure to include this thread on our report! 

In the meantime, Michael's workaround to create a trigger that sets the Player.Display.Captions to True should help. I hope that others in the community can share what has worked for them as well! 

Christina Bayma

The tutorial makes an assumption that the closed captioning is to be used on embedded videos rather than captioning for the video output of the storyline file itself. This is the same assumption made by PowerPoint support who also show how to add closed captioning for embedded videos in PPT. The thing is, we want our viewers to have closed captioning accessible for the entire story, regardless of output type. We also need to ability to edit the captioning and timing as necessary. 

Lauren Connelly

Hi Liz and Christina!

Thanks for sharing that! I apologize as I was focused on the triggers for the closed captioning. 

Closed captioning is not included when publishing to video. I understand that you have a need for this feature in your projects. I'll share these additional comments with our product team. We'll keep up updated when we have more information on this feature!

Bill Simpson

Hi Leslie,

I would also like to be kept updated. 

To meet regulations here, the closed captioning needs to show for the entire video.

My work around is that I import the Storyline video into Camtasia and then re-add the closed captions there. It is a lot of extra work (since I already did it in Storyline). Plus Storyline cc are much easier to work with, so I would rather just export a video that already includes them.


Martin Hernqvist

Hi Articulate staff,
I belong to those who have been waiting a long time for a solution as well and I need to know if, or when, I can expect the problem to be fixed. Is the issue a difficult technical problem for your colleagues to fix or has Articulate taken a strategic decision (for some reason) not including closed captions when clients publish for video? Your answer is much appreciated.

Martin Hernqvist

Hi Becca,
Is the issue a difficult technical problem for your colleagues to fix or has Articulate taken a strategic decision (for some reason) not including closed captions when clients publish for video? (The reason I am asking is because it has been an unsolved issue for such a long time and target date can still not be announced.)

Leslie McKerchie

Hi Martin,

When publishing for video, closed captions are not included since there are no player elements included.

As Becca mentioned above, this is a feature request that is open with our team. You can see which Articulate 360 features we’re working on next via this link:

Articulate 360 Feature Roadmap

I wanted to share some information about how we manage these feature requests, which may be helpful.