Problems with content render on Android phone

Hello, 

Does anyone know why a module preview on an Android phone would change the slide background colour?

Here's the published course created in Storyline 360 (with light grey background), and attached you'll find the mobile render on an Android phone. The two are quite different.  

I'd like to know why this is happening and how I can fix it. 

Thoughts? 

5 Replies
Crystal Horn

Hi Agnieszka.  We saw an issue like this in Storyline 2.  I see your course was published with the latest update of Storyline 360, but could you check the player properties for the slide background setting?  I'd like to see if this behavior matches.

If not, I'm happy to have a look at your .story file for clues.  Thanks!

Leslie McKerchie

Hi Agnieszka,

Thanks for sharing your .story file and allowing us to take a look.

Does this published course work better for you on Android? I'm no longer seeing the issue.

It seems related to the information that Crystal shared above regarding transparency.

Your course:

When I adjusted this to 0% transparency, I no longer saw the issue.

I did this on the Master Slide and your updated file is attached.

Let me know how that looks for you.

Agnieszka Gorgon

Hello Leslie,

Thank you very much for the update on this. Your published course works well on my phone, the dark grey background is no longer an issue. 

Just so that I understand - am I not able to apply any transparency to the background if I am wanting the content to be viewed on mobile devices? 

Thank you,