Problems with Survey Questions

Aug 02, 2021

Hello everybody.
I have a problem with my Survey questions. I created a few questions and a results slide at the end. Right after answering the first question, when clicking on advance to the next slide the player does not advance to the next slide. The questions quickly pass in sequence without you being able to answer them and just stop at the last question before the results slide. what could be happening? I send my Story file to help me. Thanks

6 Replies
Maria Costa-Stienstra

Oi, Dimitrios, tudo bem?

Which version of Storyline 360 are you using? We had a bug reported in build 3.53.25436.0 where a  Trigger to Jump to Next Slide when Timeline Starts automatically added when duplicating Survey Slides, but it was fixed with the last update

I recommend updating Storyline 360 in your Articulate 360 desktop app. In the meantime, you can hover over the red arrows in Story View and disconnect those automatic triggers. 

Windows 10 (1) 2021-08-02 at 3.54.00 PM

I edited your file, and I'm attaching it here.

Let me know if this works!

Tenha um excelente dia!

Dimitrios Kavouras

Hi Maria, thanks so much for helping with my problem. I had to redo all my work creating survey questions one by one without duplicating them. That worked. I updated Storyline for the latest update. Now something is wrong with the Survey slide navigation. I need to submit responses to track on LMS. My structure has 2 scenes. And here the problem is occurring. I submit the question and have a trigger on the same button to send scene 2. But the Storyline gets lost and sends to another slide in the same scene. I can only make it work correctly when I remove the submit from the button. Can you help? I'm uploading the file.

Maria Costa-Stienstra

Oi, Dimitrios!

Thank you for sharing your .story file!

I replicated the issue and noticed some odd hidden triggers in slides 1.3 and 1.4. While the workaround would be to jump directly to slide 2.1 instead of scene 2, I want to connect you with one of our support engineers, so I went ahead and opened a case on your behalf. You should hear from our team soon via e-mail.

Tenha um √≥timo dia! 

Dimitrios Kavouras