Program Freezing

Mar 20, 2014

Greetings!

We are getting a lot of feedback that our new orientation eLearning program  freezes frequently or takes a while for slides or audio to load.

What advice do you have for overcoming this?  The story file is quite large which is probably what is causing the error.

Many thanks!

Angela

3 Replies
Ashley Terwilliger-Pollard

Hi Angela,

Without knowing more about where you're hosting your course or how you're users are accessing it, it's hard to say. I'd recommend ensuring everyone is up to date and following the viewing requirements listed here.  Storyline will also preload you content to help prevent delays in playback as described here. 

Ashley Terwilliger-Pollard

Hi Angela,

I'm happy to test it on my computer as well if you'd like to send me a link to the course and create a log in (you can use the email as Support@articulate.com - just send the password credentials directly to me, not through the email). But even on their personal computers it's important to ensure that the Flash player is up to date and that they're using a recommended browser. You could use a site like supportdetails.com to help them gather that information and share it with you to ensure everything is working as expected on that end. 

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