I've uploaded a project from SL3, that contains a view and try scene and it continues to freeze at the view scene. The freeze does not always occur at the same point, but does always occur in the same view scene.
Has anyone else experienced this? What was the fix?
I'm experiencing a similar issue although I am unable to reproduce it on my end. Our project in the LMS freezes for some learners but not for others. If you decide to look at the file, it is freezing on 1.8 Search Strategies.
Hi there, Amanda. Really sorry some learners are getting stuck on that slide – happy to lend a hand!
I'm on the latest version of Storyline 3 (build 3.3.15007) and exported your project to LMS – here is the output in SCORM Cloud. I wasn't able to recreate the freezing issue on 1.8 Search Strategies during my testing.
To help us dig deeper: Do you notice any patterns between the users seeing this behavior? Perhaps they're on the same browser, a specific tab on that slide, or?
The learners that are running into the issue are using PCs and various versions of Chrome. That's all that I have been able to determine. I too am unable to reproduce the issue.
Thanks for this extra detail, Amanda! We can appreciate that it's frustrating when only a few learners are running into an issue, especially when you're unable to replicate the behavior yourself.
Next time you hear a report about this, let us know which browser and version they were using. We'll be standing by – and if we can find a trend, that will help us nail down what’s going on here!
5 Replies
Sorry you're getting stuck, Alexis! It definitely sounds like there's something wonky happening in your file, and we're happy to help you solve it.
Could you attach your file to this form so we can take a closer look at it?
I'm experiencing a similar issue although I am unable to reproduce it on my end. Our project in the LMS freezes for some learners but not for others. If you decide to look at the file, it is freezing on 1.8 Search Strategies.
Hi there, Amanda. Really sorry some learners are getting stuck on that slide – happy to lend a hand!
I'm on the latest version of Storyline 3 (build 3.3.15007) and exported your project to LMS – here is the output in SCORM Cloud. I wasn't able to recreate the freezing issue on 1.8 Search Strategies during my testing.
To help us dig deeper: Do you notice any patterns between the users seeing this behavior? Perhaps they're on the same browser, a specific tab on that slide, or?
I'll be standing by!
The learners that are running into the issue are using PCs and various versions of Chrome. That's all that I have been able to determine. I too am unable to reproduce the issue.
Amanda
Thanks for this extra detail, Amanda! We can appreciate that it's frustrating when only a few learners are running into an issue, especially when you're unable to replicate the behavior yourself.
Next time you hear a report about this, let us know which browser and version they were using. We'll be standing by – and if we can find a trend, that will help us nail down what’s going on here!
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