Project invalid or corrupt

Dec 06, 2020

Hi, Please can someone help. I was working on a project when I had to close my computer. Re-opening my storyline, I get this message. "This project is invalid or corrupt and cannot be opened."


I have tried, unsuccessfully to import it into another Storyline project.


I'd appreciate any help, thanks.

1 Reply
Lauren Connelly

Hello Kathy!

I'm sorry you're running into this issue! I've started a case on your behalf to see if we can figure out what specific part of the course might be corrupted. I've escalated your case to our Support Engineers to review your project. They'll reply with an update shortly.

In case others come across this discussion running into file corruption issues, you can reach our Support Engineers by submitting a case with the affected .story file.