Project not opening - Panic!!

Hi folks,

 

Having a bit of a nightmare....trying to load my articulate project and not working - saying it is locked by another process. I had been trying to publish it when I got a warning articulate had to close. I have tried to restart computer but still not opening the project.

 

Any ideas??!!

 

Hope so ;-) 

Lesley, Glasgow

3 Replies
Ashley Terwilliger

Hi Lesley,

Happy to hear you're back in action with your file - and I did want to share that there are some known reasons that could cause your file to lock up like that and ultimately contribute to a level of file corruption as it can be unpredictable. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).

Consider these preventative measures to protect your project files:
 
1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.
 
2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.
 
3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en.
 
4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.