Good day I have a couple of files that keep on giving an issue when you Exit the course or assessment and resume again. It resumes to a slide close to the one that you exit, but often it jumps to unpredictable slides. I have Storyline 3, but one of my colleagues has Storyline 360 and reverted back to an earlier edition (I think Oct 2018) that worked if published with that version of Storyline 360. Do any one of you have any idea what the issue can be, please? It started doing the incorrect resuming since plus minus March month 2019. I publises it to the Cornerstone LMS and never had any issues with resuming before.
Hi, I have both SL3 and Articulate 360 and they resume at the same slide as the learner was on when they exited the course. The issue might be with the courses, rather than storyline. If you can create a new course and have it reliably resume at the same point each time, then that would again suggest the issue is with the courses.
I would open up a new SL project and import the slides in - there will be a bit of work to get it so it is set up ok, but once you done that, publish it and see if the issue still persists.
If they do, then you could contact Articulate Support and they can look at the files in question to see if they can find the cause.
If you are using scrim 1.2 it maybe that you are reaching the limit of the resume data. It may be later versions of 360 has changed the resume data a little and this is now pushing you over the limit
Thanks to both of you, Noel and Phil. I was really hoping my files were published in Scorm 1.2, but sadly it was published with 2004. Could that give a similar issue as you described?
I guess it leaves me with Noel's suggestion. Thanks anyway.
That's a shame, when I read Phil's message I was thinking that was probably it. If you can't solve it yourself the Articulate staff are excellent and you can upload your files to a secure area where they can investigate it further for you.
Thanks Phil, which one do you suggest I use? Version 3 or 4? I am not 100% familiar in what the versions do. Thanks anyway, I had mine as version 2 so I am going to try v 3 or 4
I tried version 4 and it once again gave the same issue. As soon as I exit, the first time it goes back to the same slide, but on the 2nd exit it starts jumping around. I have no idea why. Tomorrow I will try and copy and paste everything in from scratch without formatting, however I think something is wrong with Storyline's "prompt to resume". It does this on Scorm Cloud as well.
Regrettably the 3rd Edition did not do so well. Thanks, Will - currently the record holder is edition 2 which only starts jumping from the fourth exit. :)
Hi again, I would use the Articulate Support (link at the bottom right of the box you type into). You can raise a ticket and submit your story and the Articulate Support team will investigate it. It is worth going down that path in case they can find a solution for you.
"Currently, SCORM 2004 3rd edition is implemented. Backward compatibility is generally expected, and thus courses published in 2nd edition is likely to work properly, but it is advised that courses are created using SCORM 2004 3rd edition."
Regrettably the 3rd Edition did not do so well. Thanks, Will - currently the record holder is edition 2 which only starts jumping from the fourth exit. :)
Are you creating a new registration with CSOD or using an existing one?
If using an existing registration, try creating a new one with the content in SCORM 2004 3rd Edition and see if that works?
Although extremely rare, I've seen a registration get messed up in another vendor's LMS product and the only solution was to create a new one.
13 Replies
Hi, I have both SL3 and Articulate 360 and they resume at the same slide as the learner was on when they exited the course. The issue might be with the courses, rather than storyline. If you can create a new course and have it reliably resume at the same point each time, then that would again suggest the issue is with the courses.
I would open up a new SL project and import the slides in - there will be a bit of work to get it so it is set up ok, but once you done that, publish it and see if the issue still persists.
If they do, then you could contact Articulate Support and they can look at the files in question to see if they can find the cause.
If you are using scrim 1.2 it maybe that you are reaching the limit of the resume data. It may be later versions of 360 has changed the resume data a little and this is now pushing you over the limit
Thanks to both of you, Noel and Phil. I was really hoping my files were published in Scorm 1.2, but sadly it was published with 2004. Could that give a similar issue as you described?
I guess it leaves me with Noel's suggestion. Thanks anyway.
That's a shame, when I read Phil's message I was thinking that was probably it. If you can't solve it yourself the Articulate staff are excellent and you can upload your files to a secure area where they can investigate it further for you.
Depends on the version of 2004, 1st and 2nd will give the same issue
Sadly this is not working
Thanks Phil, which one do you suggest I use? Version 3 or 4? I am not 100% familiar in what the versions do. Thanks anyway, I had mine as version 2 so I am going to try v 3 or 4
I tried version 4 and it once again gave the same issue. As soon as I exit, the first time it goes back to the same slide, but on the 2nd exit it starts jumping around. I have no idea why. Tomorrow I will try and copy and paste everything in from scratch without formatting, however I think something is wrong with Storyline's "prompt to resume". It does this on Scorm Cloud as well.
Thanks for your help
Cornerstone recommends that you use 2004 v3 in their help documentation.
Regrettably the 3rd Edition did not do so well. Thanks, Will - currently the record holder is edition 2 which only starts jumping from the fourth exit. :)
Hi again, I would use the Articulate Support (link at the bottom right of the box you type into). You can raise a ticket and submit your story and the Articulate Support team will investigate it. It is worth going down that path in case they can find a solution for you.
That may be so, but here's a direct quote:
"Currently, SCORM 2004 3rd edition is implemented. Backward compatibility is generally expected, and thus courses published in 2nd edition is likely to work properly, but it is advised that courses are created using SCORM 2004 3rd edition."
- https://help.csod.com/help/csod_0/OnlineHelp.htm#Content/Course_Publisher/Create_New_Publication.htm
Are you creating a new registration with CSOD or using an existing one?
If using an existing registration, try creating a new one with the content in SCORM 2004 3rd Edition and see if that works?
Although extremely rare, I've seen a registration get messed up in another vendor's LMS product and the only solution was to create a new one.
This discussion is closed. You can start a new discussion or contact Articulate Support.