I have seen some older discussions about this issue, but nothing newer, and the discussions did not have a definitive fix. When I publish to LMS, I receive and error report about 50%-60% of the time.
The files are usually a few slides/ quiz slides plus a slide with a 20-60 minute mpg4 video. I am working from the local drive. I have tried uninstalling and reinstalling Storyline 2.
Sorry about that Edward. That would make it difficult :)
So, sounds like there is a problem with that file perhaps. Could you import your file into a new project to see if that alleviates the issue you are having?
Hi Edward! I just sent an e-mail to you, but I was able to successfully publish your file. I've sent you some additional troubleshooting to try to get your system/software corrected.
Sorry to hear that you've run into a similar problem. This thread is a bit dated, but I was able to take a look at the support case mentioned above. It looks like we were unable to replicate the issue, so I do not have any further advice to share from the above example.
Let's start anew. I have a few questions:
What is the error that you are receiving?
Is it when you are publishing within the software or when you are uploading to the LMS?
What version of Storyline are you currently using?
If you could share the .story file, I'd be happy to take a look as well.
I'm having the same issue with 2 files. I am able to publish all other storyline files to LMS and Zip file them to upload to our LMS. However, there are 2 files that I keep getting the below error message in storyline. I have tried saving the course to a new project but get the same error.
This may be a long shot, but how many characters long is the file name + directory path (all the way back to C:\)? Once you start getting close to the 255-character limit, Storyline throws fits.
There may also be a limit to the number of characters in the title (per this conversation).
12 Replies
Hi Edward!
Sorry to hear that you have run into difficulty.
What is the error that you are experiencing? Are you able to replicate the issue if you upload to SCORM Cloud or is it limited to your LMS?
Hi Leslie, I am unable to complete the publish (that's when the error occurs), so I can't generate the zip file to upload to SCORM Cloud.
Sorry about that Edward. That would make it difficult :)
So, sounds like there is a problem with that file perhaps. Could you import your file into a new project to see if that alleviates the issue you are having?
Hi Leslie, I just tried that using the instructions in the link, but still get the error during publish. (error message attached)
Would you be able to share your .story file here or perhaps you can share privately here?
I've uploaded the files using the link. Thanks for looking into it!
Thanks Edward!
I've received your case (00843525) and will be taking a look.
Hi Edward! I just sent an e-mail to you, but I was able to successfully publish your file. I've sent you some additional troubleshooting to try to get your system/software corrected.
Leslie, I have the same problem, please can you advise?
Thanks,
Lynn
Hi Lynn and welcome to E-Learning Heroes :)
Sorry to hear that you've run into a similar problem. This thread is a bit dated, but I was able to take a look at the support case mentioned above. It looks like we were unable to replicate the issue, so I do not have any further advice to share from the above example.
Let's start anew. I have a few questions:
If you could share the .story file, I'd be happy to take a look as well.
I'm having the same issue with 2 files. I am able to publish all other storyline files to LMS and Zip file them to upload to our LMS. However, there are 2 files that I keep getting the below error message in storyline. I have tried saving the course to a new project but get the same error.
Please assist.
This may be a long shot, but how many characters long is the file name + directory path (all the way back to C:\)? Once you start getting close to the 255-character limit, Storyline throws fits.
There may also be a limit to the number of characters in the title (per this conversation).