Published file not working on in Internet Explorer

Jan 19, 2021



I have the updated version of Storyline on my system. When I publish the files, it shows only the HTML 5 version to publish the file.

After publishing the files, the courses do not play on Internet Explorer. It shows the Flash icon on the screen (please see the screenshot below) though no Flash content is used in the courses. However, the courses are playing fine on the Chrome browser.

So, could you please suggest me any tips so that I can run my courses on Internet Explorer. Or, is there any settings update that I need to make to run the courses on Internet Explorer.






6 Replies
Christian Halili

Hi, Amit,

You might be experiencing this issue because Flash is still enabled on Internet Explorer. If you already have Internet Explorer 11, you may try disabling Flash entirely on Internet Explorer and see if your courses play normally. This can also happen when there's Flash content in your course that you don't realize. (e.g., a web object or an Engage interaction from an old import)

To disable the built-in Flash plug-in for Internet Explorer on modern versions of Windows, open Internet Explorer, click the gear menu, and select “Manage add-ons.” Click the Show box and select “All add-ons.” Locate “Shockwave Flash Object” under “Microsoft Windows Third Party Application Component,” select it, and click the Disable button.

I hope this helps. Let me know what you think.

Amit Singh

Hi Christian,

Thank you for replying me on my issue. I want you to know that i have tried what you explained me to do. I did disabled my flash add on from Internet Explorer, but the course is still not working.

Can you please contact me directly through any means of communication(ZOOM or Teams), so that we can resolve the issue.

I literally appreciate your help.

Amit Kumar Singh

Katie Riggio

Hello, Amit!

I appreciate you trying those troubleshooting steps. (Thank you for lending a hand, Christian!)

From here, we'll need to loop in our Support team so we could get this sorted as quickly as possible. I've opened a support case for you with all the details from this discussion. 

An email should reach your inbox shortly. See you there! 

Leslie McKerchie

Hi Joe,

Thanks for reaching out and sharing that you're experiencing a similar issue and the troubleshooting you've already done.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.