Published project is either bad quality using HTML5 or won't play video recordings within the project

I am reasonably new to Storyline Articulate and have just finished creating a lengthy training video for work. When I publish my project and then view it the following things occur:

View it in HTML5 - the quality is terrible but my screen captured video recordings within it work.

View it using the story.html link - the quality is much better but the screen captured video recordings within it don't play.

I can't seem to get both - good image quality of all slides and have my video recordings play.

Can anyone please help me to get both of these things working at the same time once published.

Thanks so much.

6 Replies
Christie Pollick

Hi, Amber -- Thanks so much for reaching out and sorry to hear of your troubles! May I ask if you can also confirm that you are finding the same behavior when you test your published output in the environment where it will ultimately be accessed by learners as described here? Or perhaps you might want to consider sharing your file so we can take a closer look at the behavior your are describing?

Dale Allardyce

Hi Christie:  I am having a similar issue as described only the screen recording (when used as a 'video on a single slide')  doesn't show up at all.   I have tried publishing with HTML5.0 and without and the same issue arises. 

Step-by-step screen recordings work but not the single slide recording. Perhaps I am using the wrong publish settings for the single screen?  I am viewing in the published environment with IE 11.  Basic plug-ins, nothing exotic.

Dale

Dale Allardyce

Hi Susi and Leslie.  Thanks for the notes.  Tried using a trigger to start the media file but no luck.  Audio plays, no image.  Flash is the most current.

Leslie: Neglected to say we viewed the file as HTML 5.0 and played it on Chrome to see if there would be any difference; there was not.  The file was deployed again, though on the production server, and it worked.  We checked the MIME settings on both servers to ensure a match with the settings described: https://www.articulate.com/support/presenter-09/flv-videos-require-a-mime-type-on-your-server-to-play-properly and both were a match.  There must have been one more aspect to the servers which allows one to play and not the other.  Or, it is simply magical. :-)