I have tried to find an answer here in the community but i have not been able to do so. I got a problem where my published result (Html5) does not work as it does when i preview it in storyline. If i run the flash file it seems to be working correctly. Do you have any ideas what could be the problem? I have also tried uploadning the published resultat to our website and the same problem occurs.
Hi, Gustav -- Thanks for sharing your file and sorry to hear you are having difficulties! I will go ahead and perform some testing momentarily and will let you know my findings as soon as possible. Your patience is appreciated! :)
If I am understanding properly, the issue is that in the HTML5 version, you are not finding a hand cursor when you hover over the answer choices and therefore cannot select and submit an option, correct? I think it would be most beneficial if our Support Engineers were able to investigate a bit further, as well. I will go ahead and set you up in a case momentarily, and I will be sure to follow along with the progress being made on your case so that I am able to share updates for others who are following along here. :)
And, Gustav, I just wanted to note for good measure that your case #00793674 has been received in our system! You should be receiving a confirmation email to the address we have on file for you in just a moment!
Thank you for your answer. The problem is as you say and but sometimes it seems to be able to click the objects. I have also recieved the confirmation email so i'll wait for an answer. Thanks again for your help so far! :)
4 Replies
Hi, Gustav -- Thanks for sharing your file and sorry to hear you are having difficulties! I will go ahead and perform some testing momentarily and will let you know my findings as soon as possible. Your patience is appreciated! :)
Hi, Gustav -- Thanks so much for your patience! I verified that I am finding the same behavior when I tested your course for HTML5 as seen here via tempshare.articulate.com.
If I am understanding properly, the issue is that in the HTML5 version, you are not finding a hand cursor when you hover over the answer choices and therefore cannot select and submit an option, correct? I think it would be most beneficial if our Support Engineers were able to investigate a bit further, as well. I will go ahead and set you up in a case momentarily, and I will be sure to follow along with the progress being made on your case so that I am able to share updates for others who are following along here. :)
And, Gustav, I just wanted to note for good measure that your case #00793674 has been received in our system! You should be receiving a confirmation email to the address we have on file for you in just a moment!
Hi Christie,
Thank you for your answer. The problem is as you say and but sometimes it seems to be able to click the objects. I have also recieved the confirmation email so i'll wait for an answer. Thanks again for your help so far! :)
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