Publishing problems

Hi Nick,

Have you tried doing a Save-As to another file and restart your machine?

Hey Nick,

Thanks for reaching out and letting us know what you are experiencing in your project. 

It looks like Daniel has popped in to help you out.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

This is happening to me today also. Hitting the Publish button shows an animated cursor, but no pop-up or dialog. After awhile, SL 360 is just frozen. 

Hello Nick and Todd, 

Would either of you be able to share a copy of the project you were working on when you encountered this error?

If so, please share your file here or feel free to submit a case.

Thanks in advance!

I had the same issue when trying to publish a course this morning. So I saved the file, closed Storyline 360 and rebooted my computer. Now I can't get even get Storyline 360 to open.

Hi, Donna. So sorry you've come across this issue!

I hope you don't mind, but I've opened a support case with our Support Team on your behalf so we can help you get back up and running.

Thanks for bringing this to our attention, and be on the lookout for an email from the team soon!

Hi Katie,

The problem seemed to have magically resolved itself yesterday afternoon :-)..

Thanks so much!

Donna

Donna Vittorio-Hunter
CEO

Vittorio Consulting, Inc.
Cell: 214-505-7306
http://www.vittorioconsulting.com

That's the kinda magic I like Donna.

I appreciate you popping back in with an update.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hey everybody. I'm excited to let you know that we just released update 23 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where Storyline could generate an error report when previewing or publishing a project that had radio buttons grouped with other objects.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!