Attachments are not publishing

Mar 26, 2013

I have had several problems when trying to publish courses that have links to PDF's.  When publishing, the PDF's consistently do not get added to the story_content\external_files folder.  Is this a known issue?

1 Reply
Christine Hendrickson

Hi Karen,

Are the PDF files you're adding to your course on your local hard drive? 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, what method are you using for publishing? If you use another option, do you see the files?

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