Publishing problems update 3

I really need some help guys :(

I'm having publishing issues in all my courses: mostly it seams the timeline doesn't advance, so sound, animations, etc. don't show (just the first second). In some other cases everything shows ok but not the sound.

When I do preview everything plays excellent but when published... :(

Thanks,

Ana

Hi Ana!  

Sorry you are having difficulty with your project.  This is not a known problem with our latest update.  You mentioned that you are having difficulty with multiple files, so you may want to check out this article that goes through various troubleshooting as well as a repair if needed. If this doesn't seem to work, please submit a case so that we can look further into your issue.

I'm having the same problem with publishing courses developed in Storyline 2 and updated to 3.  It's like not all the files download.

Hi Melanie,

This discussion is a bit older, and well before Storyline 3, so let's start from scratch! 

You created courses in Storyline 2, that you've now upgraded into Storyline 3, and they won't publish? Do you see an error message when trying to publish or does it freeze, or something else?

Have you confirmed that you were editing and publishing to a local drive as described here. ?