I'm trying to publish my storyline to video and it's getting stuck at a certain point - 'encoding video'. I've tried leaving it for hours, but still not working. I am saving it to my local c drive. I'm using the 'follow next actions' check box. All triggers are set to the timeline, as opposed to user interaction.
Good call on creating a support ticket. Your case is in good hands, and one of our support engineers will be reaching out to you shortly to troubleshoot the issue with you!
1 Reply
Hi Lynsey,
Thanks for reaching out!
Good call on creating a support ticket. Your case is in good hands, and one of our support engineers will be reaching out to you shortly to troubleshoot the issue with you!