Publishing to video

Mar 17, 2019

I have been trying to publish a Storyline 360 course to video. It does the encoding up until the last slide and then hangs - forever.

My last slide has an exit when media completes trigger to close the course. I also tried with a timeline trigger - but it still wouldnt publish.

Is there a solution?

8 Replies
Alyssa Gomez

Hi Kate! Thanks for reaching out. We're seeing some trouble in Storyline 360 where publishing to video won't work when you're using an Exit Course trigger. 

I'd recommend deleting the Exit Course trigger temporarily for the publish to video to render. Then, you can add that trigger back in for other types of publishing formats.

Let me know if that solves it!

Kate Niblett

Thank you so much - that worked a treat! Wonderful to have so much support in the community


Kate (Cathryn) Niblett
Training Development Manager
Education, Training & Research
Wide Bay Hospital and Health Service
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Leslie McKerchie

Hi Kate,

Great news! We just released another update for Articulate 360 and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Publishing a project as a video failed when there was an exit course trigger on a slide less than five seconds long.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Leslie McKerchie

Hi Julie,

Thanks for reaching out and sharing what you are running into when publishing your course.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

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