Publishing to Word


I'm trying to publish to word. I think the problem is that word then asks me to activate the macros (Security). But when I do, Storyline says "The folder xx is read-only, being used by another process or you do not have the proper security permission to access this resource".

Perhaps I need to allow Storyline within Word...

Can anyone help?


45 Replies
Bill Swallow

When I publish to Word, I get a conversion prompt in Word that pops up many times. It pops up hidden at first. Nothing in the quicklaunch tray in Windows. I have to Alt+Tab to get to it, and then keep clicking through each prompt until the word file is built.

FWIW, I'm trying to export to Word in order to get a word count. I can't get a word count, because all screen layers are images in the Word output. Not only is there no translation workflow (sorely needed), but there's no easy way to even get a word count for translation costing.

Peter Anderson

Hi Jim, 

I'm not able to reproduce the same issue. Can you verify that you're working from and publishing to a local drive, rather than a network or USB drive? Are you only running into this on the one file, or is it happening on any project you attempt to publish to Word? You may also want to run through these incremental steps to troubleshoot the unexpected behavior. Let us know if it persists. Thanks!

Christine Hendrickson

Hi J P,

With some of the earlier cases it looks like it was system-specific. First, make sure you're working with local files, working from a network drive, USB drive or any other external sources can cause issues. 

Second, make sure you have administrative rights on the machine. If you're working with a technical department, see if they can check this for you, or give you rights in order to troubleshoot this.

If you continue to see this error, please go ahead and submit a support case with us. Also, if you can, please include the .story file you're working with on the second page of the form. 

Thanks J P! 


Rebecca Fleisch Cordeiro

Hey, Phil. Tx for the tip. I'm needing to upgrade soon. Will be putting together Camtasia eLearning videos for a client for whom I've been doing Office eLearning for a few years. Off topic: would love to hear how you like it...what irritates you...that sort of thing. I know this isn't the place for that . Will ping you separately.

lilian soon

We've found a workaround for anyone who's stuck. See if this works for you - we set up a new blank Storyline file (with the same stage size as our previous module) and imported the module. We could then Print to Word without a problem. Maybe upgrading Word causes a problem with any existing modules but importing to a new module has worked for us. 

Paul Trainer

Possible Solution - that worked for me! : )

I just got hit with the same issue while publishing to MS Word, luckily I managed to solve the issue quickly. I hope this works for everybody else too.

The issue in my case was the total character length of the Title and Location. I think this is why the problem appears randomly as some are over this limit while others are not. 

 Make sure your project name is not too long in the Title and Location field


I was saving to a local folder, still if I make the filename length too long I get the dreaded “The folder “XXXXXX” is read-only, being used by another process…

The problem on corporate networks is that even “local” user folders can have a much longer name than what it may appear on surface, so users having this problem may be reaching the 255 character path/filename limit on Windows.

I don’t know if this is will solve everyone’s issue but hopefully it will help most.


 : )

Good Luck,


Leslie McKerchie

Thanks again for popping in to share Paul. We advise the same as well.

Be sure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows. (Publishing adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Avoid using special characters, accents, or symbols in your file paths and file names. Learn more about naming conventions in this Microsoft article.