Publishing to Word Dec 03, 2019 By Patricia de Souza Is anyone else unable to publish to word?.... it says the Publish was successful, however when I go to view the document - I get the Storyline error report pop up - ...and there is no sign of the file in the download location either (local drive!) all was working fine last week.... Help!
Brian Allen Hero over 4 years ago12/03/19 at 1:21 pm (UTC) Just published to Word this morning actually and didn't run into any trouble (thankfully!). You might check and see if you're on the most current update of whatever version you're on... if you are then maybe a support ticket?
Leslie McKerchie Staff over 4 years ago12/03/19 at 6:58 pm (UTC) Hi Patricia, Thanks for reaching out and letting us know what you are running into. I just tested this functionality using the latest update and all seems to be in working order for me. I'm curious if the issue happens in any course you are working on or just this particular one? If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed. If it's happening in any/all files, you should conduct a repair of your software. As Brian mentioned, you can always work with us privately here if needed as well.
Patricia de Souza Author over 4 years ago12/03/19 at 7:39 pm (UTC) Hi Brian, Leslie Thanks for the advice... the issue was only visible on the one course, importing it to a new file sorted the issue! Thanks Patricia
Leslie McKerchie Staff over 4 years ago12/03/19 at 7:44 pm (UTC) That's great news, Patricia! I appreciate you popping back in to share an update.
4 Replies
Just published to Word this morning actually and didn't run into any trouble (thankfully!).
You might check and see if you're on the most current update of whatever version you're on... if you are then maybe a support ticket?
Hi Patricia,
Thanks for reaching out and letting us know what you are running into.
I just tested this functionality using the latest update and all seems to be in working order for me.
I'm curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should conduct a repair of your software.
As Brian mentioned, you can always work with us privately here if needed as well.
Hi Brian, Leslie
Thanks for the advice... the issue was only visible on the one course, importing it to a new file sorted the issue!
Thanks
Patricia
That's great news, Patricia! I appreciate you popping back in to share an update.
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