Sorry to hear that you've run into an issue with this. Would you be able to share your .story file so that we could take a look? Just let me know an example slide that you are having the issue with so that I can take a peek.
Thanks for your reply! I've added a story file with two slides. On the first slide, the : isn't visible while viewing it in Google Chrome, on the second slide the = isn't visible.
Thanks for bringing this up and for sharing your file!
From this screenshot, you'll notice that I can see the equal sign (=), but the colon (:) was missing on slide 1. Also, all of the i's are missing, except the ones that are bolded. This only happens in the HTML5 output. All of the characters appear normal in the Flash output. We have had a few other reports of this recently, so I'm going to add your file to our investigation.
4 Replies
Hello Nienke!
Sorry to hear that you've run into an issue with this. Would you be able to share your .story file so that we could take a look? Just let me know an example slide that you are having the issue with so that I can take a peek.
Hello Leslie,
Thanks for your reply! I've added a story file with two slides. On the first slide, the : isn't visible while viewing it in Google Chrome, on the second slide the = isn't visible.
It does work properly in Firefox, Safari and IE.
Thanks in advance!
Hi Nienke!
Thanks for bringing this up and for sharing your file!
From this screenshot, you'll notice that I can see the equal sign (=), but the colon (:) was missing on slide 1. Also, all of the i's are missing, except the ones that are bolded. This only happens in the HTML5 output. All of the characters appear normal in the Flash output. We have had a few other reports of this recently, so I'm going to add your file to our investigation.
In the mean time, one workaround is to use bold font like I did in this link. You can also enable Flash in your Chrome browser, and view the Flash output instead.
I'll send you an update once I get more information. Thanks again for bringing this up, and I'm sorry if it's slowing you down!
Hi Nienke,
We just saw an update to Chrome (from version 59 to 60) and testing the links in that latest version allowed the missing 'i's to come back.
Can you look at updating Chrome to see if you still are having difficulty? Here's a quick Peek at how to update Chrome.
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