Question about closed caption in Storyline 360

Feb 05, 2021

Hi all,

I have been using the closed caption in the Storyline 360 and I really like it. However, I noticed an issue in the latest project I did.

In this project, users need to visit a layer before they listen to the audio on the base layer. After coming back from the layer to listen to the audio, the closed captioning button on the player does not show. I can't find anything in the setting about this. Does anyone have found a solution? I've attached two screenshots-- one shows the closed caption button and the other one shows what I see after coming back from the layer. 

If you have a solution, please let me know! Thank you!


caption button disappear

1 Reply
Becca Levan

Hi Justine!

Thanks for reaching out and sharing that helpful description of what you're experiencing! You may be running into a bug we currently have where the Closed Caption button disappears if "Pause timeline of base layer" is enabled, but I'd like to have our support team confirm that it's related.

Can you upload your .story file in a case using the link below? Thank you!