CC Button Disappearing

I have audio on a slide with closed captioning. There is a hot spot that opens up a layer with no audio. The closed caption button shows initially on the main slide and works, but upon viewing the popup layer and returning to the main slide the CC button disappears. Is this another bug?

Popup layer is set to Pause the timeline of the base layer.

Using the latest version of Storyline 360.

19 Replies
Anne DeFelice

I am having the same behavior -- the course is published on an LMS. Open the course, view a few slides, quit, and go back. The bookmark works correctly and I return to the last visited slide. However, the CC button is no longer displayed.

When I click the Prev button, and then click Next button, the CC button returns.

Nicole Williams

I'm having a similar but more straightforward issue.  I dropped an MP4 presentation with an SRT file into Storyline as a simple way to track completions for the presentation.  When launching the course the CC button appears for some users and not for others.  It varies with both Chrome and IE.  Is there a known issue with this?



Ren Gomez

Hi Nicole,

Thanks for reaching out! The issue you mentioned seems a bit different from the bug others in this discussion are running into where the Closed Caption button disappears if "Pause timeline of base layer" is enabled.

It sounds like you've published this course for LMS to track completion. Have you tried testing this file in a different environment, such as SCORM Cloud, to see if you get a different experience?

Our support team would also be happy to help nail down the cause. Feel free to share your file with us using the link below!

Leslie McKerchie

Hi Ron,

Thanks for reaching out and sharing that you are experiencing a similar issue.

We do still have an open issue specific to the CC Button disappearing when using layers and "Pause Timeline of Base Layer" is used.

Does this fit what you are seeing as well? 

This conversation is attached so that we can share any updates with you here and by replying you should now be subscribed.

Leslie McKerchie

Hello everyone!

Great news!  We just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.

The item you'll be interested in is:

Fixed: The closed captioning button disappeared when slide layers paused the timeline of the base layer.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Linah Tul-Jamil


I understand that this post is a bit old but I am having the similar issue Anne was experiencing.  I have the June 1st, 2021 update of storyline installed and I am having the same CC issues in LMS with a course. I am using the Classic player for this course. The bookmarking works fine but when the course is resumed, the CC button disappears. It reappears when I click the Prev or Next button. 

Becca Levan

Hello Linah!

I appreciate you reaching out and sharing these details! Unfortunately, I'm not seeing a case history for Anne related to her specific issue.

From here, I'd recommend connecting with one of our support engineers to investigate this with you and help determine what's causing this!