Question Bank issues

Hi Philippa, 

Sorry to hear about the issue you're having upgrading your files, can you confirm you're working on them as described here? It sounds like you're seeing the quizzes in review mode? Can you confirm that you're using Update 5 of Storyline 2? 

Hi Ashley,

Thanks for your reply.

Yes I am using update 5 of storyline 2 and I am looking at the quizzes in review mode. With regards to the other information, When I have published the story, I publish it to the LMS and send the zip file to a recipient to view and they have also had trouble with the quiz.

The story is saved within the articulate software which is held on my desktop so I think that is covered, and the name of my story is yyyy.mm.dd - storyname. story

Thanks

Philippa

Hi Philippa,

You mentioned sharing the zip file with a recipient, but did you upload that into your LMS as well? If not, and you're just testing it locally that could be a part of the odd behavior you're experiencing, which is described here. 

By default Storyline should be installed on your local drive, but you'd want to confirm that's where the files were being saved to as well - as you can set a different location although we recommend working solely within the C drive. 

If you'd like to share a copy of your .story file here with us, I can also take a look at it and see how it behaves. 

Hi Ashley,

The story is branded as our organisation and is bespoke in terms of processes, so I am not sure that I feel comfortable uploading it on the website, but thank you for offering to take a look.

I will try some of the suggestions  that you have shared and go from there. Does it also make a difference if you are just previewing it in the system?

Thanks

Philippa

Hi Philippa,

Preview should work as the publish will once in the intended environment, with the exception of the items detailed here.  

Let us know how it goes once you've looked into those items, and if needed you can always share a copy of your .story file privately with us here. 

Hi Ashley,

Thanks for that. I am going to try creating a new questions bank and inserting that and see if that works. Maybe the file corrupted slightly when it was transferred across.

If that fails then I may have to ask you to have a look at it.

Thanks

Philippa

Hi Ashley,

Just to let you know that re-creating the question bank worked.

Thanks for all your help though.

Philippa

Ah, thanks for the update Philippa and glad that worked!