Question Bank Issues

Hi Maree,

Your file worked normally for me - so you may want to begin by confirming that you're working on local project files and then I'd also suggest to look at conducting the repair of Storyline detailed here. 

Hi Ashley, I'm working on local files and I've repaired my Storyline files per the detailed description located at the location you provided. It worked once but the issue came back. 

Hi Maree,

Are you able to capture a screen recording of this behavior? Are you able to identify any changes in between when it worked and when it stopped? Had you closed the program and restarted that course or perhaps had left it running and open overnight? 

Hi Ashley, I will do a screen capture for you of this behavior. I'm not able to identify any other anomalies of when it worked and when it didn't work. No I had not left it running over night. I always shut down when I leave as I work on a laptop so shutting down is a criteria for me at least. :) But my next post will be of the screen capture. 

Thank you for all of your help. Maree

Happy to help Maree and just let us know what else you need or if you're able to recreate it.

I just noticed that there is a new version that is pushed out. So maybe this will resolve my issue. I'll let you know if this is persistent. :) 

Hi Ashley I'm back. I'm still having my issue with my screen locking the slide. As in the picture that I'm attaching you I have opened up Course B made changes, saved it, published it, and went to open another course, Course A. The photo is what I got when I double clicked on a slide. I have Course A displayed in the navigation window on the left and the old Course B slide still displayed in the main frame. So essentially, there is one course being displayed in the left navigational pane with part of another course displayed in the main window.

So it is the same scenario as before just a little more exaggerated. When trying to select other slides in the navigation pane on the left the same slide appears in the main area. This mostly occurs when working in the question bank assessments. 

I've tried all the remedies of using the sl2Cleanup, reinstalling Storyline, unchecking .NetFramework, and modifying CUA and nothing seems to work. I'm at my wits end. 

Any more suggestions? 

Thank you in advance

Hi Maree,

Thanks for sharing another image and letting me know you went through those steps as well. I still am not able to replicate the same thing, so I'd like to get you working with our Support engineers so that they could take a bit deeper look at what's happening on your slides and within this project file. Can you reach out to them here?

Thank you Ashley! I will work with them.