Articulate App 360 not launching(Window 10)

Hello I F and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing when you try to use your software.

Are you following the instructions here to launch your Storyline 360 software?

Since you've already done a bit of troubleshooting, it may be best if you work directly with our support team here.

Thank you Leslie, I'll try both.

Did you ever find a solution? I am also experiencing issues to launch the 360 app - I keep getting an "unhandled exception occurred" message. 

Oh no, Sean. I'm sorry you see that error!

Smart move to also open a support case. I see that my teammate, Gren, is working with you one-on-one to figure out what may be causing that message. I'll follow the conversation along so I can share any relevant details here as well!

Hi, 

I had a similar issue which left me to my wits end. But i've managed to solve it. 
You may wanna take a look at the Application Log in Event Viewer (Windows) to ascertain the actual error for crash. 

Here's what I did: https://community.articulate.com/discussions/articulate-storyline/cannot-install-articulate-desktop-app-in-windows-10-hp-450-probook-g5#reply-621869 

Hello! I am getting the same problem. It was working perfectly well until yesterday. Since yesterday it started freezing every 3 minutes, so I uninstalled and reinstalled. Now, it just does not launch, I reinstalled it, and now I click and nothing happens. I really could use some fast help. Thank you

Hello Juliana and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing what you are experiencing with your software. I don't see where we heard back from Sean, so I do not have any additional solutions to share from this conversation.

• Are you able to login successfully to 360.articulate.com?
• Are you getting an error when logging into your desktop application?

Here are the common reasons you may not be able to sign in to your desktop application. Let me know which one of these solutions works for you.

I am not able to launch from the desktop. I can open Storyline but then I am asked to sign in or I cannot open my files.  The desktop app will not open. It starts to open but all that opens is a white screen with a privacy link at the bottom - not apps. Please help

I can log in to the website - without a problem. But unless I can get the desktop app to work I cannot work on any files.

Hi Nancy,

Thank you for providing the additional details and for explaining the roadblock that you're experiencing.

Let's get you back up and running by following these instructions:

1. Close the Articulate 360 desktop app: (double-click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
   • Here's a quick video
2. Restart the machine
3. Sign-in

Let me know if you see any improvements from there!