Question Bank Notes Disappear in Preview

I came across the post below, in which a user mentions that Notes are missing from his question slides in a question bank. He resolved the issue by creating regular question slides outside of a question bank:

I just encountered the same issue. However, I need to use a question bank, rather than including all questions in my course. I discovered that when I published my course and uploaded to an LMS, the Notes did appear on the slides drawn from the question bank in the published output. It just doesn't work in Storyline preview mode for some reason. Is there a way to get the notes to appear in preview mode? Is this a known bug, and if so, is there any expected timeframe for resolution? Thanks!



14 Replies
Ashley Terwilliger

Hi Ryan,

Thanks for reaching out here and that thread is a bit older, but I found another thread where another user mentioned it and it was as simple as ensuring that the individual question slides also had the notes enabled (in addition to the question bank draw slide).  Please let us know if that helps and resolves the issue and if you need any other assistance, it may help to take a look at the .story file. 

Ryan Moscoe

Hi Christie and Ashley,

Thank you for replying so quickly. Unfortunately, I can't easily share the file, because it contains confidential information. I was going to take a screen shot and post that, but as of this morning, I can no longer replicate the issue. Ashley, I saw that post too, but my situation was a little bit different. The Notes tab was present; it was just empty--and only in preview mode. The published output had the notes in the Notes tab. I tried closing out of Storyline and reopening yesterday, but that didn't help. When I saw the other post that I originally linked to, and when his solution was simply to avoid using a question bank, I assumed that this was a bug of some sort. As I said, though, it's working now. If I have the issue again I'll post a screen shot for you.

Wendy Farmer

Hi David

there can sometimes be slight mis-matches in what you see in preview and publish.  That is why it is recommended to publish and upload so that you are testing how your users will be seeing the content. I've had the same thing before with player features and when published and tested the file is fine.