Quiz Bank Reset Results Error

Greetings,

SL seems to have issue with the quiz banks. 
We have a quiz bank with 50 placeholder questions in it. 5 questions are generated from this q.bank on quiz draw.
After successfully going through it once no issues arise whatsoever and it was a perfect run. The questions generated randomly and results were accurate.


Tried adding a try-again/retry/retake button manually, but every time I select reset results on the button trigger it pops up an error on SL(something like a crash report, but it doesn't actually crash).

So we tried this on another SL file with 15 questions, same 5 question-draw.
Tried adding up a try-again/retry/retake button through results slide, with reset results and jump to slide(before quiz), it didn't show an error this time.

But every time the user gets to take the quiz again through this button when reaching the Quiz-draw slide, SL freezes and loads forever.  This only happens when the user selects a *correct answer*, every time a wrong answer is selected it doesn't seem to freeze or load-forever(which is undesirable, since the point of having to try the quiz again is to do it correctly the second time around).

Also, all question-slides on the question bank are on reset-on-visit.
Any help is appreciated.

Hoping to hear from you soon.
- Abraham Ysmael S.T. Alvarez

22 Replies
Crystal Horn

Hi Abraham and Steve!  Steve, thank you for sharing your case number.  I see that we received your most recent email.  I'll make sure Joshua addresses it.

Abraham, it looks like we still need to confirm if we have a bug.  Would you mind sharing your file with our support team as well?  It'll help us to track what's happening and to possibly update you with a fix.  In the meantime, you can try installing a previous version of Storyline, as Steve suggests above.  Republish after installing, and let me know if that works for you.  If it does, it'll be a good indicator that we need to fix the latest update. 

Thank you!

Ashley Terwilliger

Hi Abraham,

I see that Robert did some additional testing and confirmed this to be a bug. He's reported it to our team and they'll be taking a look, but in the meantime, you can install an earlier version as Crystal and Steve mentioned or direct your learners to use another browser, as the error only occurred in Chrome on Windows. 

We'll let you know here and in your case as soon as we have additional details. 

Rena Maguire

I found a workaround for anyone else out there experiencing this: Create a trigger the review results and select your test results. Once you have it completed, select the trigger and click the edit button. Now you can change it to "Reset results" and it won't crash. . . at least, mine didn't! Good luck.

Crystal Horn

Hey everybody. I'm excited to let you know that we just released update 24 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where manually adding a reset results trigger to your results slide caused Storyline to crash.  

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

*The issue with retrying a quiz from a question bank is still open with my team.

Anna Kubicka

The issue with retrying a quiz from a question bank i s caused by a new feature allowing to retry only the incorrect questions. If it's check to retry only the incorrect ones the option works fine. But without that option the course freezes during the second try.

So new feature broke the old mechanizm ;)

Alyssa Gomez

Hi there Anna,

So sorry for the trouble you're seeing. In Update 23, we identified an issue where the published output freezes when retrying a quiz from question bank. We found this happens in Google Chrome.

As soon as we get this sorted out, we'll pass the news on to you! In the meantime, you're welcome to install a previous update to get around this issue. 

Katie (Gokhshteyn) Riggio

Hi there!

A few of you reported an issue where a course could freeze or lock up when retrying a quiz from a question bank. Specifically, when viewing the content on Chrome.

That bug is fixed in today's Storyline 360 Update 25! 🎁

Check out all the new improvements here, and here's how you can update Storyline 360. Let us know what you think!