quiz feedback layer elements not on my master

Hi, Donna -- Thanks for your question and for providing your screenshots, but would you possibly be able to share your file here so that we are able to take a closer look for you? Please use the ADD ATTACHMENT button in the bottom left of the reply box. :)

Thank you for looking t this for me. I really appreciate it. I am attaching the file

Hi, Donna -- Apologies for the delay in response, but I wanted to let you know that your file has been received and I will test it momentarily! Your patience is appreciated. :)

Hi, Donna -- Many thanks again for your patience while I reviewed your files. I took a look at your Feedback Masters and also did to see where the default feedback layer information is so that it could easily be removed, so I went ahead and created a support ticket on your behalf for further investigation. One of our engineers will be in touch once they have had the opportunity to review your file and I plan to follow along with their progress. :)

UPDATE: I wanted to stop back in to share the resolution that was reached by our support staff who assisted Donna, as hopefully it will be helpful to others who may come across this thread with a similar issue:

"Thanks for contacting Articulate Support! 

It looks like the project was created using a Storyline template and then the author removed the design for the feedback layers or it was corrupted. I can't find the design of the feedback layers from the Feedback Master also. 

If you need to get rid of the default design for the feedback layers, I suggest importing the project in a new Storyline project. Doing this will remove the default feedback designs. Just make sure to save a backup copy of the original project in case something happens. 

Here's how to import slides from other Articulate Storyline courses: 
http://community.articulate.com/tutorials/products/importing-slides-from-other-articulate-storyline-projects.aspx 

You can import from a Storyline template (image from your attached file).  What you could do is to start a new project and then click File > Import > Storyline. 

Let me know if you need anything else!"