Quizz - blank page

Hi Pascaline

Hard to say whether the issue is SL or Moodle without some more information.

1. Can you isolate the users that this is happening to which browser they are using?
2. Have you tried uploading the published zip file to Scormcloud (industry standard LMS) and tested there to see if it happens?
3. Have you tried creating another Storyline file and importing your current file in to create a new project, publishing and uploading that to Moodle to see if the issue occurs?

I find that learners using Google Chrome can cause quiz questions to become invisible.  Audio can be heard, but they can't see anything.  Like Wendy said, the first step is to find out which browser they are using.

Thank you for your answers !

So : 

• The last person to report the bug uses Google Chrome indeed.
• The blank page appears on Scormcloud as well

I tried on Scormclould and Moodle - sometimes it works fine, sometimes I have a blank page. But the blank page doesn't always appear in the same spot. Sometimes it's after the first question, sometimes the second, etc. Sometimes, instead of a blank page, it jumps to another question that's supposed to be later in the scene. 

I'm not quite sure how to proceed. I had this issue before and I just redid the scene from scracth, but clearly it didn't work. 

Can you share the file?

Here it is. I removed the rest of the file so you only have the problematic part. 

Hi Pascaline

I've published and uploaded your file to Scormcloud twice and I can't see a blank page - I tested with  Chrome

Same here, your version seems to work. Did you do anything to it ? 

I wonder if it has to do with the French SL version then. I had issues with states before and discovered if worked perfetcly in English. Do you think it could come from there ? I guess one way to find out is for me to change SL in English and test it.

When I opened your file I saw that one of the triggers was unassigned. In Storyview I dragged the first slide of the branch up and dropped on the navigation slide - that was the only thing I did before I published it.

I tried in English and doesn't work better - can you send me your file so I can have a look ? Thank you so much.

Here 'tis - lucky you asked now I had put in trash :-)

I did the same (drag and drop the first slide of the branch and drop it) and it seems to be working. Well thank you so much, I was loosing my mind if this blank page !

Excellent - glad that could help you.  Good luck with your project Pascaline.