Random text missing when overlaid on top of video in IE

May 04, 2020

I'm hoping someone can help me find a solution to a very random issue I'm experiencing with one of our courses: When viewing the course in Internet Explorer, some text boxes are randomly missing chunks of text- it almost looks like there is a box covering the letters. However, if I resize the browser window, the text magically reappears...

We are using the modern player and the client's font is Museo Sans. I did find this older thread (https://community.articulate.com/discussions/articulate-storyline/text-missing-in-storyline-360) and tried their recommendations- toggled the modern text feature, turned it off completely, stopped the video before the end of the timeline- but nothing worked. The end of the thread says this issue was fixed in a 360 update for Chrome, but the client needs it working in IE as well.

I really can't find any rhyme or reason as to why only a handful of text boxes have this problem- others that also appear over video look just fine. Any ideas on how to fix this are much appreciated!

3 Replies
Lea L

Hi Ren, thank you for checking back on this- so I just tried publishing the problematic file to make sure I had an older version that I hadn't changed the animations on (that was the only fix I could find at the time)- and the issue seems to have fixed itself? I can't find an instance of missing text now... if I run into it again I will upload the file to see what your team's thoughts are.

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