Random text missing when overlaid on top of video in IE
May 04, 2020
I'm hoping someone can help me find a solution to a very random issue I'm experiencing with one of our courses: When viewing the course in Internet Explorer, some text boxes are randomly missing chunks of text- it almost looks like there is a box covering the letters. However, if I resize the browser window, the text magically reappears...
We are using the modern player and the client's font is Museo Sans. I did find this older thread (https://community.articulate.com/discussions/articulate-storyline/text-missing-in-storyline-360) and tried their recommendations- toggled the modern text feature, turned it off completely, stopped the video before the end of the timeline- but nothing worked. The end of the thread says this issue was fixed in a 360 update for Chrome, but the client needs it working in IE as well.
I really can't find any rhyme or reason as to why only a handful of text boxes have this problem- others that also appear over video look just fine. Any ideas on how to fix this are much appreciated!
3 Replies
Hi Lea,
I replied to you over in this discussion. Be sure to share your file with our support engineers so that we can help you get to the bottom of this!
Hi Ren, thank you for checking back on this- so I just tried publishing the problematic file to make sure I had an older version that I hadn't changed the animations on (that was the only fix I could find at the time)- and the issue seems to have fixed itself? I can't find an instance of missing text now... if I run into it again I will upload the file to see what your team's thoughts are.
Hi Lea,
Thanks for the heads up, and glad to hear you're no longer running into this issue!
If you do, you can always reply back to our team so that we can take a closer look.
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