Jul 26, 2013

I recently was given a new computer from our IT department.  The device has storyline on it but now I'm back in the trial period when I open it.  Furthermore the trial has now expired and I'm being asked to activate with my serial numbers.  I do indeed have these from the original purchase email but when I enter the serial number it says it's incorrect.

Is there some limit or requirement when activation the program for a second time on another (re-placement) device?

3 Replies
Leslie McKerchie

Hi Bill! Sorry to hear that you are having a hard time.  You should be covered for 2 computers, have you used these up? You can see some troubleshooting tips here for that invalid message. Please feel free to submit a case if you continue to have issues so that someone can directly assist you. I hope this helps and have a great day!

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