Storyline 3 Serial Number for Activation

Apr 07, 2017

Tonight I opened Storyline 2 and was prompted to upgrade to Storyline 3.  I'm entitled to the Storyline 3 upgrade, but when I tried to activate it, the serial number did not automatically show up in the activation window.  I can't find my serial number.  What do I do now?

7 Replies
Gabe Anderson
Beth Hogan

I opened Storyline 2 and was prompted to upgrade to Storyline 3

Hi Beth- hopefully you got your upgrade to Storyline 3 sorted out.

I also wanted to clarify this point you mentioned since you should not explicitly be prompted to upgrade from Storyline 2 to Storyline 3 from within the software. 

When you're using Storyline 2, you should only be notified about a new Storyline 2 update if you're using an older update of Storyline 2, so I'm guessing that was the case for you.

For example, if you're using Storyline 2 Update 10 or older, you would see an update to get Storyline 2 Update 11, which would bring you to the downloads page (where you can also download Storyline 3, so I'm assuming that's what you saw?).

Once you're using the latest major update (Storyline 2 Update 11 in this example), Storyline 2 should no longer prompt you to update until or if there's an Update 12.

Ashley Terwilliger-Pollard

Hi Finbarr,

Are you sure you're using Storyline 3 and not Storyline 360? The latter wouldn't have a serial number listed as it's connected to your Articulate ID as a part of the subscription. 

I didn't see a case associated with your email address - did you submit it here?  You would have received a confirmation email from

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