Tonight I opened Storyline 2 and was prompted to upgrade to Storyline 3. I'm entitled to the Storyline 3 upgrade, but when I tried to activate it, the serial number did not automatically show up in the activation window. I can't find my serial number. What do I do now?
if you say no to the upgrade can you open SL2 and go to the help tab > about storyline you should see the serial number there - I would expect you'd need one that starts with SL3 - perhaps you should contact Articulate sales or the reseller where you purchased it from
Thank you for the quick response. I did try the SL2 serial number but of course that did not work. Typically the serial number pops up in the activation window each time there is an upgrade. When I purchased SL2, I paid for the SL3 upgrade. I'll have to contact Articulate.
I opened Storyline 2 and was prompted to upgrade to Storyline 3
Hi Beth- hopefully you got your upgrade to Storyline 3 sorted out.
I also wanted to clarify this point you mentioned since you should not explicitly be prompted to upgrade from Storyline 2 to Storyline 3 from within the software.
When you're using Storyline 2, you should only be notified about a new Storyline 2 update if you're using an older update of Storyline 2, so I'm guessing that was the case for you.
For example, if you're using Storyline 2 Update 10 or older, you would see an update to get Storyline 2 Update 11, which would bring you to the downloads page (where you can also download Storyline 3, so I'm assuming that's what you saw?).
Once you're using the latest major update (Storyline 2 Update 11 in this example), Storyline 2 should no longer prompt you to update until or if there's an Update 12.
Hmnmm I seem to have bumped into this myself. There is nothing between "Terms of Service" and the version number, and that is where the serial number is supposed to be. I sent a little note in.. so hopefully it's just me.
Are you sure you're using Storyline 3 and not Storyline 360? The latter wouldn't have a serial number listed as it's connected to your Articulate ID as a part of the subscription.
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Hi Beth
if you say no to the upgrade can you open SL2 and go to the help tab > about storyline you should see the serial number there - I would expect you'd need one that starts with SL3 - perhaps you should contact Articulate sales or the reseller where you purchased it from
Thank you for the quick response. I did try the SL2 serial number but of course that did not work. Typically the serial number pops up in the activation window each time there is an upgrade. When I purchased SL2, I paid for the SL3 upgrade. I'll have to contact Articulate.
Again, thanks!
Hello Beth - Thanks for reaching out to our team (01050587). You should be hearing back from someone soon :)
Hi Beth- hopefully you got your upgrade to Storyline 3 sorted out.
I also wanted to clarify this point you mentioned since you should not explicitly be prompted to upgrade from Storyline 2 to Storyline 3 from within the software.
When you're using Storyline 2, you should only be notified about a new Storyline 2 update if you're using an older update of Storyline 2, so I'm guessing that was the case for you.
For example, if you're using Storyline 2 Update 10 or older, you would see an update to get Storyline 2 Update 11, which would bring you to the downloads page (where you can also download Storyline 3, so I'm assuming that's what you saw?).
Once you're using the latest major update (Storyline 2 Update 11 in this example), Storyline 2 should no longer prompt you to update until or if there's an Update 12.
Thank you all. I am set and ready to go with Storyline 3. In the next few months I'll be using it quite a bit!
Hmnmm I seem to have bumped into this myself. There is nothing between "Terms of Service" and the version number, and that is where the serial number is supposed to be. I sent a little note in.. so hopefully it's just me.
Hi Finbarr,
Are you sure you're using Storyline 3 and not Storyline 360? The latter wouldn't have a serial number listed as it's connected to your Articulate ID as a part of the subscription.
I didn't see a case associated with your email address - did you submit it here? You would have received a confirmation email from Support@articulate.com
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