Record Screen Capture

Nov 16, 2020

Kathleen Cairns
By Kathleen Cairns

The record screen captures the red line and control for the tool. Why is it doing this? I just want to content in the redline captured in the video. Please advise. Thanks.storyline capture

5 Replies
Katie Riggio
over 3 years ago11/17/20 at 9:09 pm (UTC)

Hi Kathleen,

Thanks for sharing what's going on! We've seen odd behavior like that happen with screencasts in Storyline when:

  • Recording on a set-up with dual monitors
  • OR The display setting is more than 100% (or 96 DPI)

Does either condition match your experience?

  • Yes: Let's try disconnecting from the other monitor or changing the screen resolution to re-record.
  • No: Use this link to get connected with our Support team. They'll dive in to get this sorted for you as quickly as possible!
John Giampetro
over 3 years ago12/02/20 at 2:19 am (UTC)

Looks like I'm running into the same issue. I thought the control and recording bar would not show up in your recording, but it does.  This makes no sense. 

Is there a setting I'm missing, because I don't see it. Plus the link provided didn't provide any insight into this issue I'm encountering. 

Let me know if there is a setting to prevent the control and recording bar from displaying after you record a screen capture. 

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