Record screens have no sound when uploaded to server

I completed and uploaded my first Storyline. Everything works and looks great on our website, except that the slides that include a Record Screen first had no sound, and then after re-publishing and uploading now have no sound or visual, just the slide frame.

Any suggestions?

That's the location. Any of the slides that say "tutorial" should have a record screen that plays.

1 Reply
Ashley Terwilliger-Pollard

Hi Amanda and welcome to Heroes,

Without taking a look at your original .story file to see if they're still included in there, it's hard to say for certain. You may want to review the information here on why videos may not work in your published output.

Additionally, what browser are you viewing your courses in?