I'm trying to make a recording using my web cam but when I go to insert video > web cam I get a no signal message. I've tried selecting things from the drop down menus available on the page but nothing seems to work. I have successfully gotten video from the web cam to show using our company instant messaging software so I know the camera is working. Any thoughts or suggestions on what might be going on here?
I'm using a Windows 7 machine with an integrated webcam. It's a Lenovo T520.
That seems strange - I'm not sure what the issue could be. You mentioned trying different selections. Are you referring to the settings mentioned in this article?
And how about just a good ol' fashioned reboot of Storyline / your system? Any luck after trying that?
I am referring to the options mentioned in the article you referenced. I'd meant to add that link in my original post but forgot. I have rebooted my computer a few times. I've even tried enabling then disabling the camera. What weird is that I know the camera works because I've launched it successfully in other applications.
Shoot, sorry Jesse. I think it might be best if you went ahead and opened a ticket so our tech team can work with you on this one. I'm confident they'll be able to get this resolved with your help.
5 Replies
Hey Jesse!
That seems strange - I'm not sure what the issue could be. You mentioned trying different selections. Are you referring to the settings mentioned in this article?
And how about just a good ol' fashioned reboot of Storyline / your system? Any luck after trying that?
I am referring to the options mentioned in the article you referenced. I'd meant to add that link in my original post but forgot. I have rebooted my computer a few times. I've even tried enabling then disabling the camera. What weird is that I know the camera works because I've launched it successfully in other applications.
Shoot, sorry Jesse. I think it might be best if you went ahead and opened a ticket so our tech team can work with you on this one. I'm confident they'll be able to get this resolved with your help.
So I opened a ticket and they suggested I update my webcam driver and that did the trick.
Sweet! Good to know. Thanks for updating
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