Red bar showing up during 2nd retry on IPAD

Jan 16, 2015

Hi everyone, I am a little confused. My course went through a validation process and the LMS vendor is tells me this:

"IPAD- I got the answer wrong, when I try to answer again it says INCORRECT in red at the bottom of the course. User is unable to select another answer. I exit the course and came back and the message was still there. Unable to get credit on the IPAD."

I went back to recheck my settings for the quiz question. It is set for 2 attempts. I test it on SCORMCloud - try to fail it so that I can see the red bar and it would go away on the quiz retry attempt. I was able to re-answer the question and move on.

Anyone have this problem on the IPAD where you are getting the red bar without answering the question? I don't have an IPAD to test. I have attached the vendor screen capture of the question and my quiz setting for the slide.

Any ideas?

screen_wrong.jpg
screen_quiz_setting.PNG

65 Replies

Leslie McKerchie
Staff

over 9 years ago01/16/15 at 7:45 pm (UTC)

Hi Ted!

Are you utilizing the latest update to Storyline, which is Update 8? We had a similar issue that was corrected in Update 6. After the update, please re-publish and re-test.

If you are on the latest update, please share the .story file for us to test.

Marco Bennardo

9 years ago02/19/15 at 6:10 pm (UTC)

Hi Leslie

i have the same issue on ipad when i resume a course with quiz. I tested it on Cloud SCORM too.

I use SL2 update 4

Any suggestion?

Leslie McKerchie
Staff

9 years ago02/19/15 at 8:11 pm (UTC)

Hi Marco! Thanks for mentioning that you are able to reproduce the issue in SCORM Cloud. I see that we have an issue reported similar to this as it relates to resuming content in Safari, but if we could take a look at your .story file that would be helpful.

9 years ago02/20/15 at 9:07 am (UTC)

Hi Leslilie,

I can’t post the .story in the blog. Can I send you the file privately?

Thanks

Marco

Da: E-Learning Heroes [mailto:heroes@articulate.com]
Inviato: giovedì 19 febbraio 2015 21.11
A: Marco Bennardo
Oggetto: Reply to Red bar showing up during 2nd retry on IPAD

Leslie McKerchie
Staff

9 years ago02/20/15 at 2:15 pm (UTC)

Absolutely Marco! You are welcome to share privately here.

Leslie McKerchie
Staff

9 years ago02/20/15 at 4:07 pm (UTC)

Thank you for sharing your file Marco.

Jeffrey Hurt

9 years ago02/20/15 at 7:44 pm (UTC)

would love to find out a resolution to this as we are running into the same issue. Our biggest problem is our QA team can't consistently reproduce the error.

Leslie McKerchie
Staff

9 years ago02/20/15 at 9:05 pm (UTC)

Hi Jeffrey!

I am still working with Marco.

Have you tried testing the content in SCORM Cloud? How are you publishing and sharing your content?

It certainly does make diagnosis hard if you cannot replicate consistently.

Jeffrey Hurt

9 years ago02/23/15 at 11:15 pm (UTC)

We have our QA team working with SCORM cloud and also on our solution. We are testing heavily on mobile devices and it seems to present itself more on Android devices than others. The slides were originally set as "Reset to Initial State" and then switched to "Automatically Decide." They can't get it to reproduce with regularity and it seems to be so random it is difficult to troubleshoot, but it is happening enough that I am surprised there isn't more discussion on the boards regarding this issue. I have seen this related to Review Slides, but we aren't using those at all.

Leslie McKerchie
Staff

9 years ago02/24/15 at 2:21 pm (UTC)

Thanks for the update Jeffrey! Let us know if you find something we may need to take a look at.

Jeffrey Hurt

9 years ago02/24/15 at 7:33 pm (UTC)

Hi Leslie. We now have a case number # 00470301 which has screen grabs of the issue in the different devices and also the corresponding SL2 file. They were able to get it to reproduce on question 5, but i don't see anything unique about it. I have seen other threads where this issue appears on Review Slides, but this isn't that case. Could it have to do with the custom Submit buttons we used? They were added to be easier for mobile users. It's honestly the only thing i can think is different on the courses we are having issues with. The bar is being generated by SL2 code, correct?

Leslie McKerchie
Staff

9 years ago02/24/15 at 7:54 pm (UTC)

Thanks Jeffrey!

I've grabbed your case so that I can take a look.

Shawn Stiles

9 years ago04/20/15 at 3:16 pm (UTC)

I am also encountering this issue with a new course that I am testing for deployment on an iPad, but the problem is inconsistent. The issues is showing up on question 5 and we are using the standard interface settings.

Has there been any progress on this issue?

Ashley Terwilliger-Pollard
Staff

9 years ago04/20/15 at 8:07 pm (UTC)

Hi Shawn,

Yes, this has been reported to our QA team that during a "resume" of a course in HTML5 that it can switch to "review" mode and you'll see a question marked as "incorrect" with the red bar as you mentioned. Our team is continuing to investigate this, and I don't have any updates to share but we'll post here once available.

Ted Nguyen
Author

almost 9 years ago05/05/15 at 3:54 am (UTC)

Leslie, sorry it took me so long to reply. I was pushed to other projects. Anyway, I am using SL2 with update 4 like Marco. I was suggested on the forum to talked to the LMS vendor and set the pass completion require for their LMS. Well, after doing so and after the vendor doing their verification process on the iPad. They are still getting the red bar. The questions are all custom free form multiple choices. Hope, you guys have a fix soon.

Shawn Stiles

almost 9 years ago05/05/15 at 11:34 am (UTC)

Hi Ashley, I did hear from the QA team on this issue and I know they are working on a resolution. We will have to be patient for a bit.

Leslie McKerchie
Staff

almost 9 years ago05/05/15 at 1:07 pm (UTC)

Thanks for the update Ted. Our QA Team is working towards this resolution.

Annette Srisaguan

over 8 years ago08/12/15 at 9:07 pm (UTC)

Hello,

We are also having this problem. We have had approximately 5 people call with this exact same issue. It's happening for some but not for all. Where does this red bar come from? It has to be an Articulate setting or in the code. I have worked with Articulate for years and have never seen this bar. I really hope there is a resolution for this problem, it's causing a lot of headaches over here.

Ted Nguyen
Author

over 8 years ago08/12/15 at 9:29 pm (UTC)

Hi Annette,

This post is seven months old. I have completely forgotten about it. As you can see there aren't any real answers. I normally see them on courses that has the review option selected for the result slide. Sorry, I don't have a solid answer for you. Maybe SL made the fix and just added to the last update. IDK.

Annette Srisaguan

over 8 years ago08/12/15 at 9:32 pm (UTC)

We are currently working with them, but nothing solid yet. It's strange because it's hit and miss. But thanks for the response!

Annette Srisaguan

over 8 years ago08/12/15 at 9:38 pm (UTC)

Hey Ted, do you know if these issues were happening with SL or Presenter?

Ted Nguyen
Author

over 8 years ago08/12/15 at 9:48 pm (UTC)

Annette, I was getting in SL.

Annette Srisaguan

over 8 years ago08/12/15 at 9:49 pm (UTC)

ah ok, we are getting in both SL2 and Presenter. Interesting.

Ashley Terwilliger-Pollard
Staff

over 8 years ago08/13/15 at 1:28 pm (UTC)

Hi Annette,

Thanks for reaching out here and I see that you're working with Victor from our Support team on this issue. What update of Storyline are you using to publish your courses? As I know the scenario that Shawn mentioned was fixed in Update 5 of Storyline 2.