Red bar showing up during 2nd retry on IPAD
Jan 16, 2015
Hi everyone, I am a little confused. My course went through a validation process and the LMS vendor is tells me this:
"IPAD- I got the answer wrong, when I try to answer again it says INCORRECT in red at the bottom of the course. User is unable to select another answer. I exit the course and came back and the message was still there. Unable to get credit on the IPAD."
I went back to recheck my settings for the quiz question. It is set for 2 attempts. I test it on SCORMCloud - try to fail it so that I can see the red bar and it would go away on the quiz retry attempt. I was able to re-answer the question and move on.
Anyone have this problem on the IPAD where you are getting the red bar without answering the question? I don't have an IPAD to test. I have attached the vendor screen capture of the question and my quiz setting for the slide.
Any ideas?
65 Replies
Hi Annette,
You may want to download and use Update 6 as that's the latest update and it's available here.
It's me again, so I understand there is a bug fix in the latest SL update, what about Presenter? I have approximately 6 courses that were built using Presenter and we are getting calls about the red bar. These courses are required by the state, so we are having to just give these folks credit because they just can't move past the red bar. Any solution?
Thank you!
Hi Annette,
I don't see a similar report for Studio '13 to our team so I'm not sure that we've seen it there. Do you have a course within Studio '13 that we could take a look at? You'll need to create it as a Presenter package and you can share here or send along to us here.
Here are a few more posts about this issue - https://community.articulate.com/discussions/articulate-quizmaker/moodle-quiz-is-frozen-with-red-bar-at-bottom
https://community.articulate.com/discussions/articulate-storyline/red-bar-showing-up-during-2nd-retry-on-ipad
Ashley Terwilliger
Staff
7 days ago08/13/15 at 6:28 am (PDT)
Hi Annette,
Thanks for reaching out here and I see that you're working with Victor from our Support team on this issue. What update of Storyline are you using to publish your courses? As I know the scenario that Shawn mentioned was fixed in Update 5 of Storyline 2.
I just chatted with Renato at Articulate asking if the fix has been done to SL (see your response above), he was not able to provide an answer. So, yes it's happening with both SL and Presenter. Unfortunately the folks that it's happening to are not at my agency so I can't get the files. We have had over 15,000 people take our courses and just a handful are having this problem it's hit and miss. Once it happens they are not able to complete the course.
Thank you
Hi Annette,
Do you have a case number in regards to your current discussions with Renato?
Yes, it's 00628516
Hi Annette,
Thanks for sharing your case number - it looks like what you discussed with Renato may be different than what I was referring to. The issue as I indicated earlier in this thread of " that during a "resume" of a course in HTML5 that it can switch to "review" mode and you'll see a question marked as "incorrect" with the red bar" was included in Update 5.
I was able to track down your other case with Vic, and that was reported in regards to Storyline 2 and Studio '13 about "seeing the "Incorrect" feedback when using IE in taking the quiz uploaded to their LMS (SUM Total). The content freezes when this error occurs and will not let the learner continue."
Sorry for the confusion about the issue and what was fixed, but the one mentioned in this thread is resolved as mentioned.
Ok, thank you for clearing that up! So, it was also fixed in Studio 13?
Thank you!
Hi Annette,
The issue you've reported with Vic is still with our team and hasn't been fixed within Storyline or Studio. The issue discussed here originally only existed in Storyline 2 as far as I know.
I am experiencing this same issue with Quizmaker for Presenter 13' (Update 7). Is there a fix to this issue or a workaround that applies to this piece of software?
Has there been any follow up to this issue? I am experiencing the same problem in Presenter 13'...
The latest update should fix the problem, it fixed mine! I had to re-publish my course and it seemed to fix the problem.
Hi Andrew! This issue is listed for Storyline. What issue are you having with Presenter '13?
I have the red incorrect bar showing up at random interval on a quiz. When it does happen, the quiz will not allow the presentation to continue. I realize this was adressing storyline, but this is the clsoest information i can find
Thanks Andrew.
I had the exact same problem with Presenter. After updating Presenter with the latest updates it fixed the problem.
Thanks for the update Annette. Glad that you were able to get this working for you again.
Unfortunately I have the latest update (7)...
Andrew - you are welcome to share your file, as indicated above, if you would like us to take a look.
We also noticed the red bar happening with IE, we had people switch to Chrome and that worked!
I have added one of the quiz files that causes the issues...
Hi Andrew! I do not see where you have a results slide set up on this quiz, so how are you allowing the users to re-try the quiz?
The results slide is turned off on purpose. So the ability to review shouldnt even exist as far as I am aware. How do we effectively "kill" this results banner then?
Here is how the slide looks once this happens. The presentation is then locked and unable to move forward when it occurs...
Thanks for the image Andrew. I'm unable to re-create this. Would you be able to share your Articulate Package so that I can take a look at all the settings?
If you cannot share here in the forums, you are welcome to share here privately.
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