Red X Showing Up on All New Project

Apr 19, 2022

Julie Johnson
By Julie Johnson

Hello Everyone!

I am working on a Mac on Storyline 360 using the Parrallel Window/Mac conversion program.

Everytime I go to edit this project I am working on, I get this Red X and an error message.

I am new to Storyline 360 so this is new to me.  When I have installed other E-Learning programs on my Mac, I have to do a special installation process.  Is there something else I need to do?

 

Thanks!

 

1 Reply
Maria Costa-Stienstra
2 years ago04/22/22 at 7:00 pm (UTC)

Hi, Julie.

Thank you for reaching out!

Let me ask you a few questions to narrow down the issue:

  • Are you working from a local hard drive? We don't recommend working with files on a network drive. 
  • Is this happening with one specific project, or multiple .story files?
  • Have you attempted to repair Storyline 360? Here are the instructions.

If a repair doesn't solve the issue, or if it's happening with a specific file, can you share the .story file with us through a support case?

I also wanted to share the article below with tips for using Storyline 360 with Parallels:

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