14 Replies
Zeeee Veee

Hi Alyssa,

The issue is that at times due to insertion of multiple audio tracks or due
to syncing of textual or graphical objects the End line gets pushed. This
means there is lot of empty space between the audio track and the end line.

To reduce this, I have to drag the end line towards the end of the audio
track. Because of this, the syncing gets disturbed.

I have tried to reduce the zoom magnification of the timeline in order to
get a complete picture of the timeline ( placement of the objects+ audio on
the timeline). Still the syncing goes off and there are issues in the final
deliverable.

PFA a sample screenshot of a storyfile. Red box denotes end of the audio
track and line within the blue box is the end line.

Looking forward to hear from you.

Regards
Chetana Karwanyun

Alyssa Gomez

Hi Chetana,

I'm sorry you aren't able to upload the file. I have opened a support case on your behalf (00998691), and you will receive an email from one of our Support Engineers shortly. They'll request your file a different way, so hopefully you'll be able to upload it there. If not, you can also use Dropbox to store your file, and send us a download link.

Alyssa Gomez

Hi Chetana,

Unfortunately I'm not able to reproduce the behavior on my end, so would it be possible for you to record a screencast of what you're seeing? Also, you'll want to be sure that you are working from your local hard drive instead of a network drive. If you're working locally and still seeing this behavior in all Storyline files, I would suggest conducting a repair of Storyline to try and fix the issue.