Replay button not working and causes blank screen

Hi Arthur,

Can we get a look at your .story file too? That's the file prior to publishing, and even just a few slides that showcase the problem would help! 

Upload it here using the "add attachment" button at the bottom of the reply window. 

Hey Ashley,

I have attached the story file!

Thanks,

Arthur

Thanks Arthur - I'm taking a look! 

Hi Arthur,

I didn't see the replay button you mentioned, but I did notice that navigating back using the previous button saw elements on slide 2 disappear. I thought it may be the animations on your slide, but even removing those caused me to see the odd disappearance of the slide elements after clicking back and forth a few times.

I'd like to open up a support case for you so that our engineers can dig a bit deeper. Can you answer a few more questions to get us started:

• What version of Storyline was the file built in? Do you know what update you're using? 
• Have you always worked on local project files (vs. files on a network or shared drive)

Hi Ashley,

I apologize for the replay button not being implemented as I coped this scene to a new project, causing the player not to carry over.

To answer your questions

• The file was built on the version previous to 1.7.12582.0 (Just updated today, I outputted the slides after the update but the problem still persists)
• The files have always been worked on locally, they were only uploaded to a network drive afterwards.

Thanks,

Arthur 

Thanks Arthur for that additional information. I have started that case with our Support engineers - and although the replay button wasn't there I saw the same behavior with the previous button or navigating using the menu - so it's the replay of that slide in general which is getting tripped up. 

Our team will be in touch as soon as they can! Keep your eyes out for an email from Support@articulate.com