Replay video goes blank when publishing in Storyline 2

May 20, 2015

Hi heroes,

I created a video in Replay demonstrating a process, then I uploded the video in Storyline 2 and added features that run with the video such as enumerating steps, arrows and comments, also, I added a quiz at the end of my presentation.  When I preview my presentation everything seems to work out but when I publish it the video part goes blank.

Is there someway I can fix that? 

Please help, I was preparing this presentation to show my team how they can take advantage of Articulate Replay.

Thank you.

1 Reply
Christie Pollick

HI, Angela - 

Sorry to hear you are experiencing difficulties, and if you would like us to take a closer look, you are welcome to share your file here.

There are a few things we can try to rule out some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here

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