I have 5 corporate licenses that I need added to new laptops, but older team members did not turn off licenses and now I cannot get them working on new team member laptops. Any idea how I can go about resetting the licenses?
I see you've sent in a few cases on Dec 28, Jan 5 and 8th, but it sounds like you're not receiving the replies from our team. They'd come from Support@articulate.com - have you checked your junk/spam folder?
I just reset the email to you - so let me know if you receive it. If not, I'll look at other ways to send it along.
No problem Catherine - and you may want to see if you need to allowlist or add our email address to something with your IT team so that they come through to your regular inbox.
8 Replies
I would contact the support team at Articulate.
Hi Catherine,
Ron beat me too it - but you can connect with our Support engineers here.
Thank you Ben! I will reach out to them!
And thank you Ashley!
Hi Ashley,
I have filled out the support request and emailed support@articulate.com and still have not received any reply. Can you help?
Thanks.
Hi Catherine,
I see you've sent in a few cases on Dec 28, Jan 5 and 8th, but it sounds like you're not receiving the replies from our team. They'd come from Support@articulate.com - have you checked your junk/spam folder?
I just reset the email to you - so let me know if you receive it. If not, I'll look at other ways to send it along.
Thank you so much! And you were correct. They were in my spam folder. All is good. Thanks for your quick reply!
No problem Catherine - and you may want to see if you need to allowlist or add our email address to something with your IT team so that they come through to your regular inbox.
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